Klaviyo: Email Marketing & SMS

Very handy app, and really helps us fill in the gaps at https://www.BIYHomebrewSupply.com by allowing automated emails and list building integrations with Shopify that other email list senders didn't really support very well. Easy interface, templates could be better, and is priced fairly (but I think all email list sending services charge too much, given how few emails actually get opened with each campaign send... but that's not to Klaviyo's detriment--their product is pretty freaking sweet)

I've worked with a ton of emailing platforms and companies and Klaviyo has, hands down, been the best. The integrations allow us to tap into a wealth of customer information that has made us a better organization while also allowing us to grow explosively, and I'm not exaggerating. Because of the email tools this platform provides, we are experiencing the best Q1 in three years. Not to mention, every time I've had any issue with the platform (wanting to send emojis in subject lines, getting higher than normal spam alerts, my template isn't working like I want, etc.) the support from the Klaviyo team has been prompt, courteous, and outstanding. -- I could go on. 10/10 would recommend.

Although I very much enjoy the functionality of the app itself, someone on their team has repeatedly been harassing me with phone calls and emails. Within 15 hours of signing up someone from Klaviyo has called me 3 times and sent 2 emails. As a small business owner who is busy with work as is and dealing with Covid obstacles on top of that, I do not need to be bombarded with sales calls during the work day. This is the second time I have signed up to use Klaviyo and this behavior happened to me the first time as well. I highly suggest they tone down their aggressive and unappealing sales techniques UPDATE: MAY 21, 2021. Even after repeatedly declining their services they call me multiple times a day and it is the point of harassment. I loathe this company and do not suggest even signing up because they will bother you non stop with their sales tactics.

So far so good, recommended. Hopefully i will meet my ad roas haha. Thanks klaviyo team. ... really cool tool

i enjoy this app more then others . im still new to eat but i have created some awesome emails. i like the inspiration feature they addedm but i wish they had templates

I'm switching from Mailchimp to Klaviyo (and I should add that I've used Mailchimp exclusively for 10 years in both professional and entrepreneurial settings.) Klaviyo is the first email marketing platform where I've felt that it meets all my needs as someone who operates (and wants to grow!) an ecommerce store. It feels great to simplify!

Things I love: auto-segments for VIPs, repeat buyers, new subscribers, etc. Drag and drop editor is a breeze to work with (I found Mailchimp's editor to be so annoying and not intuitive for my workflow.) Clear integrations. Visual and drag and drop flows where you can customize automations (so awesome!) Built in sign up forms (I'm moving away from Privy for this reason.)

Things I don't love: Unclear how you can talk to a real person. I have a background in ecommerce customer service and I know first hand that being able to talk to a real person (or not) determines, to some level, your success with the new product. There have been a number of times where I'm confused by something and there's no way to reach someone directly. When you're having account issues, it's not ideal to have to wade through a knowledge base. If you aren't familiar with email marketing and the typical features, set up, list building processes, etc., this might not be the right platform for you.

Pretty easy to set up. I'm had fun creating a subscription pop up and email marketing flows that seem to be working. Support is also great. I submitted a request on Sunday, they first responded Monday morning, I had a fix by Tuesday morning (which required higher level support from an engineer).

Excellent app! Although I'm still a neophyte in email marketing, Klaviyo's functionality definitely makes the process easier. 5 stars!

Just did our first campaign and was super intuitive to use and lots of options! Excited to continue to use this for my marketing campaigns!

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