Klaviyo: Email Marketing & SMS , 1.981 avaliações
Refinar
-
Por avaliação
Very user-friendly, with a lot of options to discover. Quick response from customer support. Great!
Great service!
The absolute best email marketing provider. Their support is top-notch!!
An excellent email marketing and automation platform.
Great product that makes it easy to keep in touch with my customers. Excellent customer service in my experience.
I've used this app for a long time with my shop but suddenly my products stopped showing in my emails. When I reached out to customer support I was informed that in order to receive support I had to upgrade my plan. I refuse to support a company/app/business that refuses to provide free customer service. Quickly deleted this app from my account and will not be reinstalling.
Don't look anywhere else for customer outreach/ email marketing. Yes, it can be expensive depending on the size of your customer list but in most cases it is worth it. The integration with Shopify is very powerful. You can create highly targeted segments using any customer data from order history, to location to Shopify events such as viewed a certain product to target the exact people who want and tailor your campaigns for that audience. Also, they offer integrated SMS support and their drag and drop email editor is top notch.
Great customer support. Awesome services
A dreadful, user-unfriendly app. It seems like you need a degree in computer science just to navigate the basics.
For example, I wanted to create header links in the welcome series template but no obvious option to do so anywhere. So I saved that email into templates, and again, no apparent way of adding header links in the header bar.
I thought it would be very simple to do this but apparently not. On top of that there is NO support for newcomers, they just robotically refer you to irrelevant articles that don't answer the question. I also heard that when you do have a paid plan for support that some of the subscribers are having lots of issues with it.
A nasty app, stay away.
Thanks for your comments and we're sorry you're having trouble with header links.
When you click on the header bar in your email template, a menu will show up on the left side of your screen. In the content section, you can add links for the header bar and set the font, color, size, etc.
Hope that helps!
Here is a more complete guide to using the template editor. https://help.klaviyo.com/hc/en-us/articles/4407911841435
Very bad customer service. Even the small Email service providing companies have a live chat option for free plans, but in Klaviyo at least email support isn't available. the free plan only provides 500 monthly email sents and 250 contacts. in the Shopify app store, they've mentioned that they provide 500 contacts,but not true.
Thanks for your feedback and I'm sorry to hear about your frustrations with Klaviyo. We have updated our listing to have the accurate number of contacts. I'd also recommend the Klaviyo community as a way to get answers beyond our help center and Academy options.