Avaliações (3 283)
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Nicht empfehlenswert. Kein Support, schlechtes Interface, grundlose Kündigungen.
Wir schätzen Ihre Rückmeldung. Unser Support-Team kümmert sich aktiv um Ihren Fall und wird sich über Ihr bestehendes Support-Ticket bei Ihnen melden.
0 stars, trying to disconnect and it won't let me
Hello, thank you for bringing this to our attention! A senior member of our support team will reach out to you soon.
Expensive and impossible to manage effectively.
Thank you for sharing your honest feedback. We understand that costs and managing your account can be challenging, and we’d really like to help. We encourage you to reach out to our Support team; our billing specialists would be more than happy to walk through cost-saving strategies and help anywhere they can.
Klaviyo stated they have protections in place to keep bots from signing up creating fake emails. I am a small business and my email is full of fake emails. I try to delete them but they don’t disappear. I can’t keep ahold of any one in support until I upgrade and pay a monthly fee or lower the amount of emails in my account which is not working. I guess you can’t get help unless you pay them. It is a difficult platform to use also. The best option is to delete my entire account and go to a different email provider. I don’t want to work with a company that can’t help unless you pay them!!
Thank you for your feedback and sharing your experience. A member of our support team has reached out to you over email, and is eager to work with you.
Free accounts have access to email support for the first 60 days after the account is created. Upgrading to one of our paid subscriptions will give you access to email and live chat support. As always, the following resources are available to you on our free plan:
Klaviyo Community, where you can connect with peers, join user groups, and crowdsource industry professionals for advice.
Klaviyo Help Center, where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account.
Klaviyo Academy, where you can find courses and certifications to enhance your Klaviyo knowledge and skills.
Waste App: emails delivered (12694) - opened (1009) - clicked (13) - unsubscribed (111) - marked as spam (18)...
no comments for usd375
Thank you for your review. A member of our support team has reached out to you via email, and is eager to work with you and help out.
Simply not working
I used Klaviyo for years between 2018-2020 and I was happy with it despite the high costs.
More recently they introduced caps on how much you can email before going to the next tier, and their caps are extremely restrictive compared to other ESPs. In order to send 5 emails a week to my entire list costs me double what I'd pay in my tier normally.
So for 2000 contacts I'm paying $100/month to send what I want to send. I'm not against a (good) company making money, but their cost is roughly $1 for 10000 sends and they charge you 20x markup just on the sends.
This is absolutely ridiculous and their prices don't justify this when you have better and cheaper options available. I'd stay far away from them.
Edit: Lol at their generic ChatGPT response - they are clowns.
Thanks for taking the time to share such detailed feedback about your experience with our pricing and send limits — we really appreciate you sticking with Klaviyo over the years and being so candid. We understand how important it is that costs and volume caps feel fair for how you want to send, and we'll make sure your thoughts are shared with the right teams.
its a scam and they put their ugly logo under the mail, ive ss of mails telling me ill be charged and i didnt even use this shitty app
Thank you for sharing this feedback, we appreciate you bringing this to our attention.
Accounts on our free Profiles+Email plan do include Klaviyo branding in their email footers. However, for all customers on paid plans, the Klaviyo branding is automatically removed.
Absolute scammers! BE CAREFUL with this guys! I setup in my Klaviyo settings not to be charged if i exceed my limit of $45 plan.
I was assured by their support that i will not and then after just 30 days they were about to charge me more than $600
Thankfully i found out before the charge and canceled the service! Do not trust their settings. They purposly play with words to trick you thinking the "stop" in their settings is for the "profile and email" plan, but its only for the emails and if you exceed that limit you will be charged, in my case a LOT!
Scammers, do not trust their support too!
btw, they also show you misleading conversions - claiming the conversion is made from Klaviyo when it's clearly from other source and Klaviyo email was not even opened by the customer!
Thank you for the feedback. Klaviyo's profile and email plan charges for both active profiles and emails because Klaviyo exists to help you understand your customers and drive growth through those relationships. If you have profiles that you don't send emails to, we strongly recommend suppressing them. You don't pay for suppressed profiles, but you retain their data so you can understand the actions they took.
Scammers! I was charged $390 when suppose to be $45
They mislead your in their settings that you wont be charged if you exceed your limit, but you will be so be careful!
There conversions metrics are also highly exaugurated.
Out of 12 conversions they claim i manage to confirm only 3.
Go to other services llike PushOwl, do not use this scammers!
Thank you for your feedback. Klaviyo exists to help you understand your customers and drive growth through those relationships. If you have profiles that you don't send emails to, we strongly recommend suppressing them. You don't pay for suppressed profiles, but you retain their data so you can understand the actions they took. A member of our support team has reached out to you via email and is eager to work with you.
