Recensioner (2 360)

Helhetsomdöme
4,5
Antal per omdömesnivå
  • 77 % av omdömena har 5 stjärnor
  • 6 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 13 % av omdömena har 1 stjärnor
17 september 2015

In the beginning there was great support. Since a few months the app does not what it suppose to do, sent email reminders to customers.
When I contact the support team all is well according to them. Unfortunatily this is not the case.
I really hope they get things sorted out, otherwise I'm afraid they will lose loads of customers.

Jumelle
Belgien
Nästan 4 år användning av appen
13 juli 2014

Amazing app that not only lets you create professional HTML emails without knowing HTML but also provides you with analytics and automatic campaigns. Just set it up and it will run on its own!

Darcy and Elizabeth
Singapore
Ungefär 3 år användning av appen
13 februari 2018

Very good app, easy to use, very complete, efficient dashboard.

My Panda Fitness
Frankrike
Ungefär 2 månader användning av appen
17 juni 2019

So far so good! Great app to navigate through. Just started and already enjoying the email marketing. Thanks!

MomoGo Baby
USA
Ungefär 2 månader användning av appen
Redigerat 13 april 2020

The app itself might be great but their customer support is nothing to rave about. They do have a phone number but it's only if you're wanting to speak to sales. You can only email support but of course when you have urgent matters, you're not going to resolve the issue within your timeframe. The system disabled my account to be "reviewed by compliance team" right after I launched a time sensitive marketing campaign and looking to email my subscribers. My subscriber list should have been intergraded from shopify as they claim that is the main difference between Klaviyo and Mailchimp but when it comes to importing your list, you manually have to export from shopify and import because although they are automatically imported to your "profiles" they are not imported into your lists and segments which is pretty useless. So you have to manually export and import and even then they disable your account because it has to be reviewed by their compliance team... Since I signed up, all I have been experiencing is inconvenience to say the least. so far, wouldn't recommend it tbh... not to mention my call somehow got disconnected twice when I tried speaking with heir sales department.

Rare Stance
USA
Nästan 4 år användning av appen
6 april 2020

Klaviyo is a great e-mail marketing app. It helped me a lot with the e-mail campaigns. The built in templates are easy to use. What I really love about it is the sign up forms. Great app with all that it can do for free.

T's Little Store
USA
Ungefär 2 månader användning av appen
Redigerat 2 juli 2020

I had a bad experience early on, but since then Ryan helped to get me squared away with Connor from support who has been super helpful, Peter and Melissa were awesome too, I have had a great experience with Klaviyo now having used it for a few more weeks. Initially I tried other platforms, but I would now recommend Klaviyo over those, their support is great as is the training videos and tutorials to help you get started. Klaviyo is quite intuitive and the integrations are great too!

Holster Central
USA
Ungefär 2 månader användning av appen
2 november 2022

I would recommend finding an alternative service. The billing is horrendous and service is sub-par to say the least. Save your money and find an alternative for emails or SMS.

ABC Underwear
USA
Ungefär 2 år användning av appen
Klaviyo svarade 3 november 2022

Hi there! Sorry to hear your frustrations. We looked into your account and it sounds like you have a strategy session scheduled with your CSM - that's great! Would love to get you back on track and earning that amazing ROI we know is possible from email and SMS. Hope that strategy session helps clarify any billing or service related issues.

12 december 2018

First time sending a newsletter. Super simple and easy to use! thank you for making it so user friendly :)

Folium Friend
Nya Zeeland
Ungefär 2 månader användning av appen
Redigerat 12 augusti 2020

Training videos not always clear & omits steps, but the customer service support is exceptional! Its the main reason I have kept this app.

HannahLiya
USA
Nästan 3 år användning av appen