Recensioner (3 283)

Helhetsomdöme
4,6
Antal per omdömesnivå
  • 81 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 11 % av omdömena har 1 stjärnor
30 december 2015

I am struggling to get any sort of help or responses from customer service. They are unwilling to help me resolve issues that I thought would be very easy. I am very disappointed and am looking for an app that wants to help their customers.

Foxwill Inc
USA
Nästan 5 år användning av appen
4 oktober 2019

I pay over $900 / month and they don't even have phone support. Constant glitches delay product launches.

Samples From Mars
USA
Mer än 4 år användning av appen
30 september 2017

Just installed and got this:

Your account is disabled. More information.
Your account is under review by our Compliance Team. We're sorry for the delay - to make sure all senders have a great experience, we periodically review active accounts. You should hear from us within one business day.

Neomarcus
Kanada
Ungefär 4 år användning av appen
1 april 2023

Changed my plan from Free to $20 per month used 1200 emails out of my 5000 monthly limit went to send and email campaign with 550 email addresses got a message saying upgrade plan to $30 you have exceeded your profile limit. What is this? Totally confusing just cancelled my plan. Not very happy.

chevanderwheil
Storbritannien
Ungefär 4 år användning av appen
18 april 2019

Double opt in on free plan means you will have no sign ups. And there is no way around it. If you have a 3rd party sign up form (like Privy) Klaviyo will still send a sign up confirmation request once the address is synced to the list.
I don't mind paying for a good service, but not to a company that messes me up in such a sneaky way. Will sing up for a paid plan elsewhere.

Lyna leggings
USA
Ungefär 4 år användning av appen
12 oktober 2023

Customer service poor.

After months of use, account suspended with no notification as to why. At least 5 days later and we're still waiting on indication despite website stating 24-48 hours for reviews to be conducted. Multiple attempts made to lodge a ticket and, only after trial and error experimenting with drop down menus, were able to succeed (Klaviyo has no option to contact support direct via email). During this time, two email enquiries also made to sales email address with no response yet received.

Otherwise a great tool, but as a business heavily reliant on email marketing, the automated bot responses in place of actual support is crippling.

For what is a professional tool that charges accordingly, professional level support and clarification should be expected.

Mach 5
Australien
Ungefär 4 år användning av appen
Redigerat 21 maj 2021

Although I very much enjoy the functionality of the app itself, someone on their team has repeatedly been harassing me with phone calls and emails. Within 15 hours of signing up someone from Klaviyo has called me 3 times and sent 2 emails. As a small business owner who is busy with work as is and dealing with Covid obstacles on top of that, I do not need to be bombarded with sales calls during the work day. This is the second time I have signed up to use Klaviyo and this behavior happened to me the first time as well. I highly suggest they tone down their aggressive and unappealing sales techniques UPDATE: MAY 21, 2021. Even after repeatedly declining their services they call me multiple times a day and it is the point of harassment. I loathe this company and do not suggest even signing up because they will bother you non stop with their sales tactics.

Spikes and Seams
USA
Nästan 4 år användning av appen
Redigerat 31 januari 2025

They extremely increased their pricing again lately, not a legitimate solution.

Aurora & Co.
USA
Nästan 4 år användning av appen
Klaviyo svarade 3 oktober 2022

Hi there! Sorry to hear you're considering other options. Our pricing did increase for a percentage of our customers recently and we realize that's been a shift for several brands as we haven't changed our pricing in over 6 years. Our support team will be in touch soon (if they haven't already been) to get your feedback and see how we can help.

24 februari 2019

So after paying $470 USD a month for two years, I made an error and accidentally set it to remove all customers who opened their emails zero times in the last 180 days.

It actually removed all customers who opened more than zero emails in the last 180 days. So, I contacted customer support for a backup or restore to find out there isn't one.

I had backed up our list before removing BUT all the data analytics are gone, so there was no way to sync people back into their proper flows.

What kind of tool doesn't have a backup to the previous day? I get that I made the error, but this is simply crazy.

Also they really need to improve the build features of the emails. It is 2019 now, not 2014.

Nutracelle
Kanada
Mer än 3 år användning av appen
24 februari 2024

Was once good, now awful and once of the worst options available on the Shopify app store. This is coming from having used the app for 2 years.

We've now deleted it and they're still charging us. Klaviyo - this is not how you keep your brand going. We've let our friends and groups know this company is NOT the type you want to be dealing with.

Steer clear. We'll be making this review isn't removed by them.

Mystery MTG
USA
Mer än 3 år användning av appen