Klaviyo: Email Marketing & SMS

We're using this app mainly to grow our subscriber list, and we absolutely love how intuitive and simple the system is.

Take me a bit of time to learn all the features in the app, but overall, Klaviyo is a great tool for email marketing, I was able to make Pop-up Forms and create Email Flows very easily as a beginner. Highly recommended!

We were having some issues with one of our sign-up forms. After some complaints, the customer service manager just reached out and we were able to resolve this matter. Thank you.

This app made marketing easier! With all it's features and easy to edit templates it makes me want to send more emails!

Best free app for email marketing on Shopify. Easy to use and provide great tools. I highly recommend it for everyone.

If I could give Klaviyo 6 stars I would.

1. The product. It's just amazing how it's improved our business results. I'd say 30% a month extra sales from sign-up incentives, shopping funnel drop off redirects and newsletters. Things we were never doing before.
2. The support team are amazing. Australia has a support office in Sydney and I had 3 x hr long vid calls which started as a demo and turned into Ben helping me get Klaviyo up and running for our business.

Now the hard part... it isn't easy if you're new to this type of marketing (which I am) but with about 3-4 days to really throw myself into it and with Ben's help we've built a cracking new revenue stream for our business. TBH, even with the great tutorials and tech support, without that 1:1 support I'm not sure I would have cracked it.

I did an email in about an hour on Friday morning and as of Monday morning it's generated over $15k in incremental sales (with av shopping basket of $350). Of course... we had a substantial data base to start from which we'd never leveraged before, but without this program that money was just sitting on the table - someone else's.

Very bad customer support. The decisions they make on marking emails as transactional or not are a complete lottery and support staff are unable or unwilling to explain the their decisions. They only provide copy and pasted answers that don’t help. A real shame as the product is otherwise good.

They promised a discount but sneakily put an expiration on it while until we found out and the sale person won't respond to your email anymore. This company has no ethical code - garbage
Don't believe them for those $20 a month crab, it will reach to thousands of dollars a month quickly and the reports are not accurately. They will combine all the sales into their email sale and make it like it works like magic.. use mailchimp it's simple and straightforward

This app is so easy to use and I can't believe I had difficulties with it in the beginning but after watching a few videos, I now get it. I love it now

I have used other email marketing platforms such as Privy and MailChim before, and none of them compare to Klaviyo. I would recommend this app to every single Shopify user. It lets you create interactive email campaigns, flows and also track your website activity and exactly what your costumers were doing on your site. This app is awesome and a must have in my opinion.