Klaviyo: Email Marketing & SMS

Some of the language used to explain the processes was very confusing for me at first. I have learned most of it, but it could be explained a bit clearer. Overall a good application to use.

We recently switched over to Klaviyo as it seemed to be more powerful with better integrations. I'll cover both positives and negatives.

The positives is that you can do a lot of things with Klaviyo and it seems better supported by other apps that cross-interact. The support team is probably the highlight of the app and is extremely well-trained and have detailed knowledge of the app which is saying a lot since it is quite a complex app and issues become quite technical. They will stay with you and match you in your diligence in finding a solution. Their replies are quick, detailed and specific to show how well they understood your issue and all the solutions related to it. No copy-and-paste templates here. The customer profiles, lists, segments are all very powerful as well.

Few places where Klaviyo can improve - first the UI could use a facelift. Look at apps like postscript to see how the UI can be beautified. It just looks a bit plain. Second there shouldn't be a need for manual coding obscure things in templates with a secret handshake syntax like {% coupon_code ... %}. Because of how specific it is, we have to frequently scour forums or contact support to figure it out. Manual coding while it does give more flexibility is a bit too early 2000's. This is the age of drag-and-drop, no-coding-required. Look at something like omnisend for how these things should be possible much more simply. With these improvements it could become even better.

I loved the App. Super features and good prices. Just would like to chat live. Thank you! I always used this app for all my stores

This app has been great thus far! A little difficult to use at first but as you play around with it, it gets easier. They have a free plan that is great if you are just beginning and have less than 500 customers. Can't wait to see how this goes!

Good tool, but lacks customer support for the price we are paying. Other tool offer similar features and much better support

Klaviyo is a beautiful email marketing solution for Shopify. The user interface is simple, yet full of just the right features. The data collection allows me to tag and segment my list seamlessly. Finally, the education and support they provide for their platform is some of the best I've seen. So glad I found it.

Useful with some powerful tools, but customer service is lacking a bit and not responsive and the platform can sometimes be klunky. For example, applying consistent colors, logos, fonts, etc. across different campaigns, emails, lists, preference pages, etc. is often very time consuming and hard to implement. Email flows seem to work well though.

Almost imposible to make it work. I installed it and emails were not sent. Followed the installation process but it did not work. A complete waste of time. Klaviyo has to understand we as dropshippers have no time to code. Make it easy to install please.

Easy to use, amazing campaign design, excellent targeting options, and features. I recommend this app.

I am really loving this tool. So easy to use! Even I can make email campaigns now. Normally I had to hire an expensive firm to do this.