Klaviyo: Email Marketing & SMS

The App worked well but after we upgraded to billing-plan, really struggled to finish this plan. We asked our first cancellation on the end of August but we need to wait for a specialist's mail to finish. As of October 15th, we haven't received any mail from the specialist and Klaviyo is still charging us.. Very unfriendly.

Horrible app. Having the worst of luck trying to find a good email marketing company. I thought this would be the best of all, but after days of creating emails flows, pop ups etc.. I learned Klaviyo is no difference from the others.

Reasons I DO NOT recommend Klaviyo:
- the only way to get customer service is to email them and wait until they respond. I emailed them on a Wednesday, by Saturday I had to send another email asking if anyone received my initial email. So if time is of the essence beware.

-I get an email back about a question I asked and the answer was so simple and unhelpful, I wasted additional time asking my question again. be detailed if you have to contact customer service, be prepared to wait.

-I deleted several non-active subscribers from my Mailchimp account before integrating with Klaviyo to make sure I was at the 250 mark to avoid paying - I'm not into paying for email marketing, my customers hardly open their emails or usually mark them as spam for whatever reason. Deleting these subscribers got me at the 250 mark. After creating a welcome flow and learning all of Klaviyo's ways to do things, sending emails became the hardest thing ever.

-the free plan is 250 subscribers and 500 emails per month. Thats 2 emails per person on your list, if nobody else signs up. After sending a "sorry it's been a few days since you got an email from me" to my subscribers, I sent a mothers day email 2 days later. I've only sent my list 2 emails and now I have to wait 30 days to send any additional emails this month or pay to upgrade to a monthly plan.

-trying to send emails isn't easy. my list says 250 ppl, but when I try to send an email It tells me I have 252 ppl on my list. So, I have to break the list up into segments and send them. Even deleted more ppl in the Klaviyo list to bring the subscriber amount down, now I'm at 247 ppl but when sending it still says I'm at 252. How? IDK.

I'm going back to Mailchimp. I'll find a 3rd party app to link to my Shopify store to connect everything. Hope this review helps someone.

This is a must have app, it's amazing!! If you want professional emails sent out to your customers, the ability to send automated emails to new customers on their first purchase, win back customers who haven't purchased for a while and repeat customers, then get this app!

Just got this app and was looking forward to setting it up.
About 30 minutes in I get this: "Your account is disabled".
They'll get back to me within 1 business day.

What? Why? The hell did I do wrong? How am I supposed to evaluate your product when you literally ban me within the hour of using it?

Hell of a first impression lemme tell you that.

Al principio me costó un poco hacerme con la aplicación y en como ir configurando los mails y campañas, pero poco a poco se ha ido haciendo mas intuitivo y vale la pena. No conectaba con las listas de suscriptores y clientes y podia enviar campañas, una vez solucionado, todo genial ya que tiene muchas plantillas para realizar esas campañas. Sirve muy bien para realizar un seguimiento de los carros abandonados etc,.

Handsdown the best ecommerce app on shopify. It makes segmenting customers based on all shopify data easy. Very customizable. Ed and the team offer great support too! Highly recommended to improve customer experience and email marketing ROI. 5 stars

Much more cost effective apps available, Spent $1000 in month one and had to wait almost 2 weeks for onboarding to get in touch, I have 45,000 subscribers and was told to email 300 for the first two weeks then increase by 1000 for the next two week, needless to say their was zero return on investment, Probably a great app for a new business with less than 250 contacts

Excelent app for marketing and re-marketing, really useful to recover abandened carts and other custumers. The only complain is that it doesn't have chat for tecnical support, and the tutorials not always are user friendly. Excelente aplicación para hacer marketing, remarketing. Muy util para recuperar carritos abandonados. La única queja que tengo es que no hay chat para soporte, y los tutoriales muchas veces no son muy user-friendly

Great! I love this app. It has been pretty usefull for our online store. I just would love to get the emails directly in my inbox and not in my "Promotional" tab.

Great customer service but a bit pricey considering its feature. However, if you're big on segmentation, it'll be extremely useful in targeting specific customer segments.