Klaviyo: Email Marketing & SMS

Klaviyo sucks. overpriced. also their previewer has a bug that makes it so the final email does not always match the content you set up. thanks to klaviyo, we sent an email to 5000 subs with half the text in an illegible white font. they denied any fault on their part once escalated even though the previous rep admitted to the issue. AVOID. use another cheaper service, theyre all the same

Klaviyo's UI is a bit more well-designed and usable than Mailchimp. We switched in order to be able to have more flexibility for what Klaviyo calls "flows" and Mailchimp called "automations".

It's definitely not great though. There are lots of insane caveats. For example there's no way to click on a user and tell where they are in a flow. And there's no way to add more content to the end of a flow and just have it automatically go to everyone that should be sitting and waiting at the end for more.

When we test our emails with mail-tester.com they almost always get flagged with Klaviyo having an IP address in one or more blacklists. Mailchimp never had that problem.

Klaviyo also pointlessly requires a Captcha on every single login.

I have been marketing online for over 10 years. And I can honestly say without a doubt that Klaviyo is one of the best email marketing and client management systems I have ever used... Great Work.

Klaviyo is a must have for Shopify stores. They make email marketing incredibly easy and efficient. Segments and lists are easy to create and we love that they automatically sync with FB audiences

Absolutely love Klaviyo! I've been using this platform for a few years now. The functionality and features are everything you could ask for. I've also had great conversations with the Klaviyo team on scaling my email list and performance. They've always been super helpful and our email campaigns are doing great! Highly recommend.

Clearly some great features on this app but I have found it really painful to get going with. Very irritating "compliance review" meant my account was blocked as soon as I tried to send first emails. Customers have had to wait days for Thank You emails for their orders. Have had to upgrade immediately to disable double opt in and even that is proving difficult to do. Finding it complicated to do basic tasks like send one off emails. Has got my stress levels up - I hope it's worth persevering with!

love it! so far so good! If only it diddnt have a water mark! but besides that its great. I watched lots of youtube videos to figure it all out lol.

So far so good, the app is user friendly, great video tutorials and courses, and overall pleased with the amount of things you can do on the free version!

Overall it appears to integrate with Shopify just fine, however, I am disappointed that Klaviyo doesn't have an app to manage direct SMS communication or at least see SMS metrics + SMS Conversations on the go via an Android or iPhone app. Why let us port in a toll-free 888 number if we can only use a desktop web browser to manage SMS conversations? Please make an app, even if lightweight, to manage SMS messages on the go so I don't have to look at 20 emails to manage messages, and get MORE email as I respond to customer messages via SMS. My primary support is through SMS, and Klaviyo does not currently appear to be SMS-friendly for SMS Chat support. This review would be 5-star if I can manage my SMS customer support on the go. Not sure if I really wish to do the LOA to port another number to Klaviyo and maybe just stick with SimpleTexting.com instead for my SMS Customer Support. Search my store name on Google. Using Shopify chat features instead of Klavyio for now. PS if Shopify adds the ability to port in numbers for SMS Chat support, I'm dropping SimpleTexting and Klaviyo immediately. On an ending positive note, email templates are pretty nice, but I'm very disappointed with the lack of SMS chat features.

I absolutely love Klaviyo. There is no better combination than Shopify and Klaviyo to help you connect with your community and serve them. The segmenting options in Klaviyo is bananas, and their customer service is amazing!