Klaviyo: Email Marketing & SMS

One of the best apps out there to help shopifiers grow their sales. Thank you! I use it mainly for abandoned carts and sms reminders.

They used to have great live chat support during business hours, and although they still "say" they do, and advertise it - THEY DON'T. I've tried multiple times on multiple days to get help through their chat support, and it just takes to you a form, to submit a ticket, and then they get back to you 2, 3 or 4 days later. This comes after they raised their prices. This seems to be a trend. This comes from a business owner that's been using Klaviyo for about 4 years now. The app is buggy, there's been no major updates or improvements over the years, and the cost goes up. They're ripe for a competitor to come in and provide better customer service, and a better UI experience at a lower cost.

Changed my plan from Free to $20 per month used 1200 emails out of my 5000 monthly limit went to send and email campaign with 550 email addresses got a message saying upgrade plan to $30 you have exceeded your profile limit. What is this? Totally confusing just cancelled my plan. Not very happy.

It helps me a lot with my email campaign. So easy to use and beginner's freindly. Recommended. Thanks.

I got a nasty shock when these guys billed me $700 for annual fees. Not reminders or notifications. When installed the app over a year ago our mailing list was much smaller. At least send a reminder since bills are not sent via Shopify. And to top it off our emails were not being sent because something changed and our domain wasn't verified so guess what? We'd been missing out sending emails to customers. Apps are meant to make the life of small businesses easier, not make them harder. We've found better options. Now we just need wait till our annual fee runs out. Never again!

Based on our experience, be very careful with Klaviyo billing. Even if you turn plan auto-upgrade OFF, Klaviyo turns ON the auto upgrade in their billing forms if you upgrade via a campaign. With this, Klaviyo will over-ride your selected plan choice, up-charging you 100% more than you agreed or needed in our case. Plus Klaviyo says they have specific policy that they do not provide refunds when you fall into their auto-upgrade bucket. So be careful to look for auto-checked boxes as we found in our experience can double your cost with no benefit and absolutely no refunds.

Klaviyo is AMAZING! I was previously using Mail Chimp, but I love Klaviyo because I can collect as many different "custom properties" as I want and then use them to trigger different email flows. I can collect users' favorite color and then embed the answer in an email dynamically. I also use the feature to show content to users based on their activity. For example, I can show a special coupon to returning customer but not to new people. It's really robust and gives you infinite options. The user interface is straightforward and there is lots of great tutorials online. I would recommend this over any other email platform!

I'm new to e-commerce and e-mail marketing, I'm thankful for this quality app and that it is free for my current needs. Love it.

Customer service sucks!!!! Repeated emails for the same problem still can't be solved. Live chat takes a long time for someone to reply every time!

Very good app, easy to use, very complete, efficient dashboard.