Klaviyo: Email Marketing & SMS

So far so good! Great app to navigate through. Just started and already enjoying the email marketing. Thanks!

Klaviyo is a great e-mail marketing app. It helped me a lot with the e-mail campaigns. The built in templates are easy to use. What I really love about it is the sign up forms. Great app with all that it can do for free.

I had a bad experience early on, but since then Ryan helped to get me squared away with Connor from support who has been super helpful, Peter and Melissa were awesome too, I have had a great experience with Klaviyo now having used it for a few more weeks. Initially I tried other platforms, but I would now recommend Klaviyo over those, their support is great as is the training videos and tutorials to help you get started. Klaviyo is quite intuitive and the integrations are great too!

First time sending a newsletter. Super simple and easy to use! thank you for making it so user friendly :)

The app works well thus far. i like the templates to work off of when trying to create a newsletter campaign

In the beginning there was great support. Since a few months the app does not what it suppose to do, sent email reminders to customers.
When I contact the support team all is well according to them. Unfortunatily this is not the case.
I really hope they get things sorted out, otherwise I'm afraid they will lose loads of customers.

Simply the best! We switched from omnisend and find it much easier to work with. Should have gone with my gut and implemented Klaviyo in the first place. Super responsive support as well.

The app itself might be great but their customer support is nothing to rave about. They do have a phone number but it's only if you're wanting to speak to sales. You can only email support but of course when you have urgent matters, you're not going to resolve the issue within your timeframe. The system disabled my account to be "reviewed by compliance team" right after I launched a time sensitive marketing campaign and looking to email my subscribers. My subscriber list should have been intergraded from shopify as they claim that is the main difference between Klaviyo and Mailchimp but when it comes to importing your list, you manually have to export from shopify and import because although they are automatically imported to your "profiles" they are not imported into your lists and segments which is pretty useless. So you have to manually export and import and even then they disable your account because it has to be reviewed by their compliance team... Since I signed up, all I have been experiencing is inconvenience to say the least. so far, wouldn't recommend it tbh... not to mention my call somehow got disconnected twice when I tried speaking with heir sales department.

If I could give zero starts, I would. It's an amazing app, but they want to control your email domain and the way you email your clients. Not very versatile. They steel your money very easily with their automatic upgrades as well.

Customer service is TERRIBLE! Also, Beware if you use their SMS, you are putting your company at compliance risk. This last issue is our final straw with them. They locked (disabled) our account automatically for uploading a list of email addresses that were legally collected from an event we were involved with. So if you don't mind risking your account being shut down until one of their "customer service" reps gets to your ticket within a few days, by all means give them a try. If you want to have a reliable e-mail service, I'd recommend looking elsewhere.