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DON'T USE THIS APP. They overcharged my visa card and refused to give my money back! They just charge your card without asking, so check your settings if you have this app! Also, the app is slow, has bad templates, and everything they do you can do on the Shopify email app, which is free.
We started testing this tool for our site before we went online, and they disabled our account without any notice, you ask for a reason and they send you huge FAQ file and it's your job to figure out why they disabled you.
Very unprofessional behaviour.
We moved to Omnisend which works perfect. be careful of Klaviyo!
I'll be brief. We decided to give Klaviyo a try after working with another email marketing app for about 4 months. We decided to do this at about 10:00 pm. At about 6:00 am (that's right, you read it correctly, we had been working on new forms, segments etc. straight through the night)... at about 6:00 am, we went to preview a new form and the app kicked us out. When we tried to log back in, it says the account is inactive. No attempt to send emails. No attempts to send SMS messages. Nothing. You can imagine how we felt after spending the entire night trying to get things set up just for that to happen. Not a good first impression at all. Luckily, we had not uninstalled our previous app. Now, I'll be getting ready to go into work here in about an hour with zero sleep for the past 24 hours and absolutely nothing to show for it. By the way, the other app that we were contemplating switch over from is Omnisend. Funny thing is we have had zero issues with that app since we downloaded it. We just wanted to try an alternative to have something to compare it to. I guess it goes back to that old saying, "If it ain't broke, don't fix it."
Nunca pudimos usar la app porque los correos de recuperación de carritos abandonados enviaban al usuario a un checkout en Inglés cuando la página está en español. Se les pidió ayuda por más de un mes en donde solo decían que era una configuración de shopify y no de ellos. Así estuvimos semanas hablando con Shopify y Klaviyo. Al final Klaviyo nos indicó cómo hacerlo y estaba en manos de ellos (no de shopify). Les pedimos ayuda tantas veces y solo era que algún asesor configurara eso. Sin embargo, la ayuda que nos brindaron tampoco sirvió pero si un asesor dispuesto a ayudar nos hubiera colaborado, le hubiera tomado 2 minutos hacerlo y seguramente les estuviéramos pagando una mensualidad pero esta gente sí que sabe NO captar clientes. Que vergüenza de servicio al cliente.
I DO NOT RECOMMEND!
Application that makes you ashamed, very bushy application, difficult to set with many errors. Only accept compressed photos that have a pixelated appearance. I tested with another email and device and I did not receive the confirmation email with the discount code. I did everything according to the tutorial they posted on YouTube. I'm going to Shopify Mail or mail chip...I don't want to waste another 7 hours of my life!
We appreciate your feedback! We understand your concerns and the challenges you faced, and we would love the opportunity to make things right. Our dedicated product experts are ready to assist you further if you decide to give our application another try. Creating an email ticket would allow us to delve deeper into the issues you faced and provide personalized assistance to ensure a smoother experience.
my flows are not working
Hey "Pescobot", sorry that was happening to you. Looks like you already spoke with our support team and this has been fixed. Amazing! if you ever need our help again you know where to find us. We also have all these guides that can help you navigate any issues.[Link below]
https://help.klaviyo.com/hc/en-us/search?utf8=%E2%9C%93&query=flows#helpcenter
Pathetic support. Over-priced.
No way to cancel the account. I have to place a "cancellation request".
And they don't reply to the request for 5 days and charge my card.
Even after showing them the charge they have not replied.
Worst support ever!
I'm very upset, I spent hours creating emails for my customers and they are not sending. Some send and some don't send. I just realized now they have not been sending for 2 months. Very Very Upset!
We emailed the company saying we wanted to downgrade our plan because we are no longer going to use the SMS portion of the plan. A few days alter after we asked to be downgraded they charged me another $1330 for the next 30 days even thought we came nowhere close to using our previous month's full SMS plan.
Hey Custodio — so sorry you're experiencing this. I'm going to connect you with our Growth Success team specialized in helping accounts of your size find more value (and spend less!) with Klaviyo and I will escalate your support ticket as well. Please be on the lookout for more communication soon.
Used to be good but now the emails they sent out during my campaigns keep getting bounced for no good reason - one of which is my personal email and another my friend’s email. Tried to send a campaign just to my email add and I don’t receive it at all. And no it’s not in my junk box either. Ridiculous if that’s the primary function of this app.