Klaviyo: Email Marketing & SMS

Low quality support. Not online chat available. I wait 2 days for their answers, and they don't even answer asked question properly. If you need to solve your business issues quickly, like we all do, this app is not suitable for you.

This app has simplified sending marketing emails to my clients. Im a newbie so this matters a lot to me.

So far very intuitive. We just released our first Newsletter with Klaviyo.
They provide very informative and practical guides.

At first I thought the price was high and the number of free contacts was small. But the fact that there is full functionality at all pricing levels makes it even more worthwhile for someone just starting with a small list. I'm blown away by the functionality and when I have the question, "is this possible", so far the answer has been, 'Yes!". So I look forward to moving up the pricing tiers:)

This is one of the worst apps so far I've tried in Shopify. Cost per month is high, to reach support is difficulty, their flows do not work as it should and to keep track of our flow we opted for bcc on each email; it worked on 1-flow only and the rest never worked. We reached out to customer support to get assistance and they never resolved the issue longer than 24-hours. It is not worth the money nor the setup time.

We had a very pushy sales rep who pressured us into installing the app within one week because only then they could provide help with setting up flows and so on. Once we installed the app he stopped replying to our messages and we never heard from klaviyo again. For support they expect you to wait in a chat for almost two hours, which is pretty crazy considering that they sell to entrepreneurs. All in all we had a pretty scammy and unprofessional experience so far. We did not expect this and are negatively surprised by the brand.

Highly recommended! Just need to view the tutorials at first

Total scam software! I paid $150 for it and I've been using it for less than half a month and they deactivated my account with no reasonable explanation! Emails are very difficult to reach them, they don't even want to fix the problem and refuse to refund me! Don't use it for anyone! Very disgusting, scammer, scammer, scammer!

Good features in theory but terrible customer service. Good while they're trying to onboard you - with a phone call but no follow through afterwards. It's still opting subscribers in to mailchimp at two points and it automatically opts people in if they pay by paypal. I can't get any follow up help from my original contacts despite emailing several times. I've been trying to fix this for two months now and am no further on.

Horrible customer support. I wait 2 days for a reply from someone just for them not to give any help whatsoever.