評論 (3,273)

整體評分
4.6
各級評分數量
  • 81% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 11% 的評分為 1 顆星
2023年6月5日

very bad customer account management, got my account banned because I still haven't verified a simple TXT element before creating the account

BellyBless
英國
使用應用程式 1天
2023年5月31日

I am extraordinarily dissatisfied with the service provided by this company. Despite their great software, the team running it cannot keep up with the company's rapid growth. When we attempted to test out the system, a minor glitch caused our account to become locked. I have sent multiple emails to the company, but I am still waiting for someone to respond. They claim that our account is locked to allow other customers to use the service, but I believe they are overwhelmed and unable to handle the volume of customers they have. This experience has left me with the impression that this company is unreliable.

Beelite Candles
美國
使用應用程式 1天
2023年1月5日

Pop ups are still visible after uninstalling. There is nothing on the website that could help solve this problem, I do not recommend it

Titan Jigsaw
波蘭
使用應用程式 1天
2021年10月6日

Worst experience with this app. Not working and completely useless support. Im definitely not using it again !!

diamond painting factory
中國
使用應用程式 大約23小時
Klaviyo 已回覆 2021年10月6日

Hey there! So sorry to hear you're frustrated. Would love to help get to the bottom of it. Our team is having trouble matching your account to a Klaviyo account so we can help... mind shooting an email over to feedback@klaviyo.com so we can support you? Thanks in advance!

2016年11月3日

I spent half a day getting everything dialed up to send emails then called their support because I was having trouble getting the email addresses into their system. They told me I could not send the emails that I wanted to send because I was importing them and there were some that didn't come from my shopify store (that came from our website's email sign-up form). Then I asked them if I could just send the shopify customer email addresses and they told me "no.".

This company is a complete and utter waste of time.

Balance Of Power Pac
美國
使用應用程式 大約21小時
2023年10月25日

They disabled my account after 5 minutes of using it. After contacting them, they send me to the Terms of Service when I didn't even have time to make changes to my account

Souvly
波蘭
使用應用程式 大約17小時
2019年6月9日

what a cruel app! i spent ages doing my email campaign $400 a month to send!!! this is outrageous.

Sparkle Fantasy Cosmetics
英國
使用應用程式 大約13小時
2017年8月21日

Difficult to understand, difficult to configure, non-paid payment system. A lot of useless Wicked

Elivera
英國
使用應用程式 大約13小時
2024年1月28日

I DO NOT RECOMMEND!
Application that makes you ashamed, very bushy application, difficult to set with many errors. Only accept compressed photos that have a pixelated appearance. I tested with another email and device and I did not receive the confirmation email with the discount code. I did everything according to the tutorial they posted on YouTube. I'm going to Shopify Mail or mail chip...I don't want to waste another 7 hours of my life!

seasonalgifts.de
德國
使用應用程式 大約12小時
Klaviyo 已回覆 2024年1月30日

We appreciate your feedback! We understand your concerns and the challenges you faced, and we would love the opportunity to make things right. Our dedicated product experts are ready to assist you further if you decide to give our application another try. Creating an email ticket would allow us to delve deeper into the issues you faced and provide personalized assistance to ensure a smoother experience.

2024年2月27日

I'll be brief. We decided to give Klaviyo a try after working with another email marketing app for about 4 months. We decided to do this at about 10:00 pm. At about 6:00 am (that's right, you read it correctly, we had been working on new forms, segments etc. straight through the night)... at about 6:00 am, we went to preview a new form and the app kicked us out. When we tried to log back in, it says the account is inactive. No attempt to send emails. No attempts to send SMS messages. Nothing. You can imagine how we felt after spending the entire night trying to get things set up just for that to happen. Not a good first impression at all. Luckily, we had not uninstalled our previous app. Now, I'll be getting ready to go into work here in about an hour with zero sleep for the past 24 hours and absolutely nothing to show for it. By the way, the other app that we were contemplating switch over from is Omnisend. Funny thing is we have had zero issues with that app since we downloaded it. We just wanted to try an alternative to have something to compare it to. I guess it goes back to that old saying, "If it ain't broke, don't fix it."

Soul Expression Apparel
美國
使用應用程式 大約7小時