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Having used Klaviyo with Shopify Plus storefronts starting in 2019, I can certainly speak to both Klaviyo's current functionality and their track record of always improving. There are a few circumstances in which advanced functionality requested of me wasn't available through Klaviyo, but on the whole when working with Shopify as the storefront Klaviyo is almost more like a built-in solution than an add-on app with how tight & aligned the integration is. Advanced, store-specific asks have been possible through their developer documentation and in-house custom builds, and we're also very grateful to have a responsive, helpful CSM who advocates for our business needs when we want to innovate within the channel. No technology is perfect, but I've been able to see Klaviyo constantly improve which speaks to the tool's strength in build, support and commitment to its customers.
Thank you so much for this review. As you mentioned no platform is perfect, but we work so hard to make sure the Shopify x Klaviyo integration works as smooth as possible and together they both become an even more powerful tool.
For anyone else reading, we have a developer portal https://developers.klaviyo.com/en
Glad to hear that you've had a positive experience with our customer success team as well. At Klaviyo, we're constantly striving to enhance our platform and support to better serve our customers, and it's encouraging to hear that our efforts are making a difference. Thank you for your continued support, and please don't hesitate to reach out if you ever need assistance or have further feedback to share.
Alex W from the Klaviyo team is amazing! So quick to respond and solved a problem that we had for over two weeks straight away! Love it!
Klaviyo is not providing good support in V1/V2 API migrations. This update is creating problem for us.
Perfekte Lösung für mein E-Mail Marketing ;-)
GREAT EXPERIENCE ANS WOULD RECOMMEND!
Klaviyo has been a very useful tool for us. From highly targeted emails to centralizing our customer data, it is easy to integrate with shopify and has a lot of tutorials available for self-education
Thank you so much for this amazing review, and yes our academy pages are full of great courses and tutorials!
https://academy.klaviyo.com/
Klaviyo is always quick to respond to any of my questions....even today which is Sunday evening after Thanksgiving! They are detailed in their analysis and do a lot of back research to make sure they are providing the best solution to the problem.
Been sending emails with Klaviyo for years and just recently added SMS. Their on-boarding team for SMS was fantastic - thank you Ashley and Savannah! Looking forward to seeing the same great SMS results.
Good
Excellent App! Highly recommended.