Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

November 17, 2023

Easy to use, effective, and priced well! We prefer the email tools in Klaviyo over SMS, but overall, great solution for any company.

JoyJolt
United States
Almost 4 years using the app
November 14, 2023

Klaviyo is by far, the best email marketing platform in the market. It's very easy to set up on Shopify and is the best to set up campaigns and flows. The email builder works great as well as the list and dynamic segments. Definitely, 100% recommended.

EZON México Cerraduras Inteligentes
Mexico
Almost 2 years using the app
February 13, 2024

Helpful efficient team

Reverse Life
United Kingdom
Over 3 years using the app
Klaviyo replied February 14, 2024

We like to think so, thank you for the 5-Star review!

February 14, 2024

super buena plataforma, con un montón de herramientas y fácil de usar

ludaa.mx
Mexico
Over 2 years using the app
Klaviyo replied February 21, 2024

"Muchas gracias! Nuestra plataforma siempre está creciendo y mejorando.

January 2, 2024

In-depth articles and helpful chat and live support if needed.

L'Beauxtique
United States
About 1 year using the app
December 31, 2023

Super fast help and answers that fixed my problem straightaway. Even on New Year's Eve.

Shop Lily Zante Books
United Kingdom
7 days using the app
December 1, 2023

The team went of their way to help address our issue. Nicely done!

FOOPE
Canada
Over 1 year using the app
November 15, 2023

Great service! Would highly recommend it, especially for those with Shopify stores

MARCO DAL MASO
United Kingdom
Over 2 years using the app
November 15, 2023

I was trying to set up an automation flow for my post-purchase, and I got stuck with the trigger. I asked for help from this wonderful Klaviyo support agent named Alex W. He's been very patient and helpful, guiding me through the steps and setup. A big shoutout to Alex – you are awesome, and I appreciate your excellent support and guidance. You made my day; keep up the good work!

HYGR
Malaysia
5 months using the app
November 30, 2023

Klaviyo is definitely the best email marketing platform we tried! Not to mention their customer support team are very friendly, and helpful. They really dive deep into things to give the best solutions. Totally awesome!

MANEPRINT
United States
19 days using the app