Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

November 16, 2023

The absolute best email marketing provider. Their support is top-notch!!

Mini Bambini
Montenegro
7 months using the app
February 26, 2024

5/5.

Nutrapharm
Chile
7 months using the app
October 28, 2023

An excellent email marketing and automation platform.

Silky U
Australia
11 months using the app
August 9, 2023

Klaviyo is an exceptional email builder with a many useful tools and features that enable our marketing team to go above and beyond. Even greater than their platform tools is their customer support. Klaviyo's team has been great with giving me instructions, sending me helpful articles, and even outright building custom content. I recommend Klaviyo to any ecommerce business, especially those using Shopify.

Starfire Direct
United States
About 4 years using the app
Klaviyo replied August 11, 2023

Thanks for the review and for choosing Klaviyo!

August 22, 2023

This does take time to get used to and you certainly can't take off without doing some of the initial training (which is excellent), but all good things come with time and what I can't fault Klaviyo on is their gold star customer support. I'm not sure what I would have done without Larry in recent weeks! With simple flows in place and meaningful newsletters sent to customers, a decent portion of my income is now being generated thanks to Klaviyo and, with all they have to offer, the sky really is the limit. Crucial for businesses of all size & experience.

Bombaby
United Kingdom
11 months using the app
Klaviyo replied August 27, 2023

Thanks for the review and for shouting out Larry! We can't wait to see you grow with Klaviyo!

October 19, 2023

Great product that makes it easy to keep in touch with my customers. Excellent customer service in my experience.

Mary E Thompson Romance
United States
11 months using the app
November 2, 2023

Great customer support. Awesome services

The KapCo
Philippines
Over 2 years using the app
October 25, 2023

Fast and risolutive customer service. Easy to build up flows and campaign. The support of Gulden was special.

HÀIDO
Italy
11 months using the app
November 1, 2023

I have an issue with my Klaviyo and Matt Widders, the support team, is very helpful. He is helping me step by step to fix my issue. This apps are highly recommended.

Precious Paws Gear
United States
4 months using the app
May 9, 2023

I moved from MailChimp to Klaviyo two years ago and have only regretted not doing it sooner. Klaviyo has better functionality, easier to use tools right out of the box, great ways to save and re-use content blocks, and super easy automated email drip tools. If you're on the fence or even set on something else, you must consider Klaviyo. It'll change how you feel about your email (and SMS) marketing.

Embrew
United States
Over 2 years using the app