Reviews (3,009)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

March 20, 2016

Excellent! The best email marketing app I have used thus far. Lots of functionality and delivers value from the onset, provided of course that You put in the required effort.. Thanks a lot team Klaviyo!

Shreddtech
South Africa
8 months using the app
April 3, 2017

Klaviyo is the leader in email marketing in our eyes. The layout, functionality are amazing. Thank you!

Sashka Co
United States
8 months using the app
March 10, 2022

After 10 years with MailChimp, 6 of which while Shopify-based, Klaviyo has been mind-blowing. I had no idea how much I could expect of my email marketing platform until becoming familiar with Klaviyo. The on-boarding provided guidance with plenty of checks-and-balances. Support and service review sessions have been on point, with executable recommendations. The analytics are pretty cryptic at times, so more support would be appreciated. Overall, Klaviyo truly delivers what is promised--excellent integration with Shopify, and metrics which demonstrate performance and opportunity.

UMAi Dry
United States
8 months using the app
Edited December 8, 2020

The app and staff are top and great. I had and have many questions and they are always helping me which is for me the most important thing.

SIMPLEMENTESOY
United Kingdom
8 months using the app
May 27, 2016

Very happy with Klaviyo. Easiest app we have found to customize Shopify's default emails. It also has a lot of great preconfigured list segments and tools for drip campaigns and abandoned cart emails.

Batch Clothing
United States
8 months using the app
December 15, 2018

One of best free apps in Shopify. I used for my website doublehandles.com and really love it. Good one.

Double Handles Co.
United States
8 months using the app
January 17, 2014

Outstanding, simple, sleek system that is intuitive, streamlined, and effective.

theory11
United States
8 months using the app
March 29, 2022

This is absolutely, hands down, no questions asked...the best email marketing software out there. If you're not on Klaviyo...I don't know what you're doing!

Magiktea
United States
8 months using the app
Edited November 22, 2019

Klaviyo is an amazing automated app to grow a business with. I like the Free plan and the You Tube channel (Klaviyo Academy) with all the instructional videos on how to properly use the app.

Heavenly Shores
United States
8 months using the app
Edited July 23, 2020

It's such a good app with so many free features that were a game changer for my business! Its easy to use and I couldnt recommend it more!

Dressed by Danielle
United States
8 months using the app