Klaviyo: Email, SMS & Forms

Klaviyo: Email, SMS & Forms

by Klaviyo

Everything you need for ecommerce marketing

4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    75% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    3% of ratings are 2 stars
  • 1 of 5 stars
    12% of ratings are 1 stars

All reviews

181 - 190 of 1254 reviews


This is one of the worst apps so far I've tried in Shopify. Cost per month is high, to reach support is difficulty, their flows do not work as it should and to keep track of our flow we opted for bcc on each email; it worked on 1-flow only and the rest never worked. We reached out to customer support to get assistance and they never resolved the issue longer than 24-hours. It is not worth the money nor the setup time.

Magic Shop Love

I used this app to set up my abandoned carts and just sent my first campaign! So far so good, everything looks great and it was super easy

Stacey Allens

I think this app is great if you understand how to set it up. I tried this app because I heard it was the best but I was unable to get it to work properly for my store and have reached out a number of times for help and got none. at this point I'm not even sure if this app is working at all. I will be removing and going for something less complicated


one day for no reason they just disabled my account with no explanation. Would stay far away lots of great alternatives

Smarty Had A Party Wholesale

I had a great experience and then one day for no reason the just disabled my account with no explanation I had to threaten them just to get my data out of there.. Would not recommend to anyone I care about.

Vita Vegan

The app seems complex at first, but once you get the hang of it you realize what a great tool it is! The free version of Klaviyo is 200x better than Mailchimp. I really wasted some valuable time using Mailchimp. Never going back.

ウェーブロックAT e-shop

The App worked well but after we upgraded to billing-plan, really struggled to finish this plan. We asked our first cancellation on the end of August but we need to wait for a specialist's mail to finish. As of October 15th, we haven't received any mail from the specialist and Klaviyo is still charging us.. Very unfriendly.

Karma Sauce

I've tried a bunch of these services so far and there is no question that Klaviyo is the most polished and most thoughtfully designed. The targeting granularity is impressive and easy to turn into actionable email flows. Loving it so far.


I would like you all to read this. I have been searching for email marketing software for months. I tried mailchimp, sendinblue, jilt, and much more but by far klaviyo is the BEST!!! It completely out runs any competitors by its features, and the ease of us is incredible. I recommend to anyone. Customer service is great too.

Los Colores de la Tierra

Once you learn how to use Klaviyo, it is amazing! I will upgrade soon from the free plan so I don't have to use double opt-in. I am pretty sure it will be worthwhile. We already had a 4-figure sales from one of our "thank you for purchasing" Klaviyo flows for repeat clients. Of course, I had the thank you emails before, but Klaviyo really makes it seamless.