Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

September 13, 2023

Luca has been exceptionally helpful getting me to where i need to be.
The tool is straight forward...but i need some more custom functionality and he went above and beyond to get me the answers.

EleGift
United Kingdom
About 1 month using the app
Klaviyo replied September 14, 2023

Thanks for the review and for the shout out for Luca!

August 2, 2023

I received fast and excellent help! Thank you so much. I really appreciate it.....................

Madly Wish
United States
Over 1 year using the app
Klaviyo replied August 3, 2023

We're happy to help! Thanks for the review!

January 23, 2024

l'appli est sympas facile a utilisé et il nous guide pas à pas.

Pretty Licorne
France
7 days using the app
Klaviyo replied January 24, 2024

Merci beaucoup pour votre commentaire positif ! Si vous avez d'autres questions ou avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter. Merci encore d'avoir choisi Klaviyo!

August 27, 2023

I had been using Active Campaign for the last year and a half. Klavyio is so much better for our e-commerce store. Basically, it just does what it's supposed to do, easily, reliably and effectively.

Affordable Jewellery Supplies
New Zealand
26 days using the app
Klaviyo replied August 29, 2023

Great to hear that feedback, thanks! And thanks for switching to Klaviyo!

November 23, 2023

best support EVER!

The Renegade Collective
United States
13 days using the app
November 2, 2023

Perfect

not-ordinary
France
11 months using the app
October 30, 2023

Great Customer Service

Men's League Sweaters
United States
5 months using the app
August 9, 2023

Customer support responded quickly over a minor issue I was having and told me exactly how to handle it. Emails are working well and a/b testing is an awesome feature!!

Nina Jarrett
United States
15 days using the app
Klaviyo replied August 11, 2023

Great to hear we were able to resolve your issue and get you back on track! Thanks for the review!

December 17, 2023

Fantastic assistance !!

Tiny Tots Treasures
Australia
3 months using the app
August 29, 2023

Klayvio has been our go-to email provider for years! The interface isn't the fastest, but the analytics and ease of use is incredible.

House of Devam
United States
3 months using the app
Klaviyo replied August 31, 2023

Thanks for the review and working with Klaviyo!