Klaviyo: Email Marketing & SMS , 1,921 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this email marketing app for its user-friendly interface, seamless Shopify integration, and robust features like an intuitive email builder, segmentation, and automated flows. Many have reported significant sales increases, with some noting a 30% boost from sign-up incentives and newsletters. The app's customer support is praised for its quick response and problem-solving abilities. Merchants also value the detailed analytics tools for improving marketing strategies, the SMS feature, and the training resources for beginners. Despite the cost, many believe the return on investment justifies the price.
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Stellar customer service, and super quick. I had an issue that wasn't even related to Klaviyo (it was a hosting issue), and the customer support went out of their way to help me, even researching articles about the other platform to assist me in dealing with the issue. Can't recommend it enough.
We're happy to learn that your issue has been resolved. Providing excellent support is as important to us as delivering a great product. Your review means a lot to us. Thank you!
Been sending emails with Klaviyo for years and just recently added SMS. Their on-boarding team for SMS was fantastic - thank you Ashley and Savannah! Looking forward to seeing the same great SMS results.
The support team is great. I got helped by Danielle and she helped me over the course of 5 days helping me exactly with what I need. She was kind and understanding and just did a fantastic job.
We're thrilled to hear about your positive experience with our support team! Thank you for highlighting Danielle's exceptional assistance over the 5-day period. We're delighted that she could provide the help you needed with kindness and understanding. We appreciate your kind words and we are always here if you need any assistance.
Best support in the game. Klaviyo support is always there, always trying their best to help you out. They're SUPER competent and it feels like you're talking to actual humans rather than robots. The amount of times I got quick help solving my issues is priceless. I cannot praise the support enough, honestly.
The Klaviyo support team is the BEST support I have ever had for any app - EVER. The wait time is pretty much non-existent and the advisors have always been a massive help. They are extremely knowledgeable in their services and offerings. I spoke to Margot and they were incredibly helpful. 10/10!
Amazing customer service! Solved my problem and Deb made a video on the spot, to show me what I needed to fix to solve my issue. Well done!
Really appreciat all the support I've received from Klaviyo reps. A feature that would be helpful for users would be to automate turning on/off flows during sale periods so it doesn't have to be manually done at 12am.
Very awesome! Maura helped me work through a ton of stuff. Everything is working great now!
Thank you for your positive feedback! We must say, we do have a great Support Team! We are glad Maura provided awesome assistance, helping you resolve various issues. If you have any more questions or need further assistance in the future, feel free to reach out. We appreciate your support!
If you dont have this for your store you are losing money, stop losing money, get Klaviyo.
Klaviyo Customer Support is really knowledgeable, very helpful and prompt! I ran into major issues with my flows and dynamic tables. I was very fortunate to talk to Robyn who not only answered all my questions and fixed the issues. Robyn also assisted me in the testing process. In addition, Robyn explained how a lot of things worked and escalated my SMS verification submission to find out the root cause of rejection. Klaviyo is a great tool that has a a bit of a learning curve. I have no experience at this albeit being somewhat tech-savvy. Just nice to know that there is a dedicated support team available for advanced queries where resourcefulness is at the limit and the internet fails to provide a fix for issues.