Klaviyo: Email Marketing & SMS
Email, SMS, and more - a unified customer platform
Popular with businesses in the United States
Up-to-date tech: works with the latest themes
Hard to get a hold of the team. We have over 40 accounts on klaviyo and the messages are ignored constantly. They need to hire more to support their tool and software.
Could not get this thing to work. I even had my Shopify merchant success person attempt to get down to the bottom of why it was not integrating. She couldn't figure it out either.
I'm sure this works for others, but I have had more luck with the Conversio App for sending targetted emails, abandoned carts, etc.
worst live support ever. I normally don't normally write reviews, but Klaviyo's customer support is so poor and it's just so not acceptable. We called, emailed many times to request help on integrating our online email form with Klaviyo. Patrick responded and said that "was going to hash that out on monday". Almost a month later, when we still could not use the email sign up contact form, we asked again, he totally forgot. We had to pull out all the past emails to proof that we did request and he did promise to help to solve the problem so that we could use start to use the email. If you have to argue with your customer support to get support; this is really hard, especially when your support totally denied it and we had to pull out our communication emails to proof that the issue is still there and we are still waiting.
Way too expensive!!! They want to charge over $400 a month for some packages. That's highway robbery in my book. I'm gonna switch back to GetResponse which cost $120 a month with better service and features.
Balance Of Power Pac
I spent half a day getting everything dialed up to send emails then called their support because I was having trouble getting the email addresses into their system. They told me I could not send the emails that I wanted to send because I was importing them and there were some that didn't come from my shopify store (that came from our website's email sign-up form). Then I asked them if I could just send the shopify customer email addresses and they told me "no.".
This company is a complete and utter waste of time.
Mermaid Pillow Co
I run several stores on Shopify and I use Klaviyo for all of them.
Klaviyo makes it easy to setup "flows" and I love how easy it is to segment customers and visitors.
But Klaviyo's support response time is awful. While their representatives are knowledgeable and helpful, it takes 24-72 hours before I can get a reply to my emails. And there is no phone or chat support.
This really becomes a problem when you have a campaign needs to run the same day but something is not working correctly.
For instance, I'm using a "product data feed" in one of my campaigns which pulls through products from my store. I have it set so 3 products pull through in the email; however, only 2 products are pulling through. I started a support ticket with Klaviyo over a week ago. With 24-48 hours in between emails, it takes forever to get something resolved. In this case, they simply quit responding last Thursday.
I'm switching back to MailChimp due to the support issues. It's too bad really, because Klaviyo is so much better on so many levels.
After having a difficult time installing this app, I finally got it installed. I sent out three emails. None of them had the remarketing they were supposed to have but they are pretty. I must have inserted the snippet into liquid incorrectly. I also could not get Klaviyo to integrate with my theme by Pixel Union. I could not get my home page newsletter sign up form to work as Pixel Union does not support Klaviyo. I asked Klaviyo for help via email and the response what that I need an account with Klaviyo to get help! So, I canceled my account and deleted the app. Going back to Mailchimp. All I needed was some help people. I am not going to pay these huge prices and only get part of a service. Really disappointed that I wasted so much time installing this app only to not have it work well and not have the support and help from Kalviyo that I needed.
HORRIBLE CUSTOMER SERVICE, VERY UNSATISFIED, DELAYED EMAIL RESPONSE, INCOMPETENT STAFF! I'm going to uninstall and go to Rare.io.
I requested a Demo and was denied because they don't have enough staffing on hands.
Their Newsletter subscription codes has a glitch when I tested it. I emailed them 7 times since April 18 and today is April 23 and have provided them my password to my website and it's still is not fixed.
I gave them clear descriptions and step by step on each defect and also provided screenshots and they kept on saying that it looks like 3 members were added. If their tech support were to read each codes line by line then they would see where the flaws were. I'm an 8 years Senior Java Developer and tested it thoroughly.
Same Problem with support. Need a filter based on tagged orders not customers. Not very helpful.
I am struggling to get any sort of help or responses from customer service. They are unwilling to help me resolve issues that I thought would be very easy. I am very disappointed and am looking for an app that wants to help their customers.