Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

November 9, 2022

Not only does Klaviyo have a very high level of functionality and analytics capability, I have always found the live support team to be extremely patient and helpful when I need to troubleshoot an issue. They really know their stuff and help walk you through any difficulties. Always a great experience.

Nyssa
United States
Over 4 years using the app
June 18, 2020

Most amazing app for Shopify. Full stop. And a great customer support too! Our business operates across 3 different countries and we found it super easy to migrate campaigns/flows/templates, etc. Well done, Klaviyo. Wish we had discovered you 2 years earlier! Mike D. (Co-founder Moving Beans)

Moving Beans
United Kingdom
Over 4 years using the app
October 2, 2018

I love the automation this offers! I can set up my email flows and campaigns and not worry about it! I like the dashboard so I can get a glimpse of what has happened since my last login.

Brew Lucky
United States
Over 4 years using the app
Edited November 1, 2019

Real good app, love it, easy and amazing results. Update: Nov 2019 - Just upgraded to $25 a month, I just sent my 1st email to 417 people, this app is a must have, if you have members signing up for email marketing then you need to send out amazing looking emails using this app, it's going to pay for it with your 1st sale probably. I love it, super easy to use and fun!!

Helenskinz Online Nz
New Zealand
Over 4 years using the app
May 27, 2020

I migrated over from MailChimp. The flows alone make Klaviyo more than worth the cost. Love the easy migration and integration with my shop.

Canard Labs
United States
Over 4 years using the app
July 26, 2021

We have been using Klaviyo for about 2 years now and are incredibly happy with the platform. Everything from stellar customer support, to the community they build, to the top-tier analytics and reporting dashboards always exceeds our expectations. Highly recommend Klaviyo!

Aisling Organic Cosmetics
United States
Over 4 years using the app
July 23, 2021

We started using Klaviyo in 2017 a few months after we opened our store, John's Crazy Socks, and it has been an essential tool ever since. We are committed to building a community with our customers and making personal connections; Klaviyo supports both objectives. t has helped grow from near zero to a 8 figure company. As we have grown, we have seen Klaviyo continually improve its offerings, taking advantage of new technology and changes in the marketplace. And their support has been terrific throughout. We consider Klaviyo to be an essential partner in our buienss.

John's Crazy Socks
United States
Over 4 years using the app
November 29, 2019

Our Rickshaw Journey store (www.rickshawjourney.com) is being transformed by the send-ability of emails, wide array of templates, and tons of analytical dat and segmentation of Klaviyo - great training support, lots of folks who can help you to get going. Loving the process and trusting for great re$ult$!

Rickshaw Journey
United States
Over 4 years using the app
October 14, 2022

Klaviyo is the best email platform for store owners. The investment in Klaviyo is the best ROI for a marketer.

Masterpiece By Numbers
United States
Over 4 years using the app
Edited February 23, 2023

Klaviyo is hands down the best email platform out there so join the party people and start making some cool content for your subscribers and grow that list.

Freedomravewear
United States
Over 4 years using the app