Reviews (2,981)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

Edited May 14, 2020

I will admit. I only switched to Klayvio because of MailChimp stopped its integration with Shopify. Everything happens for a reason right? My email marketing has gotten so much better because of the switch. Klayvio is a power email marketing tool! It is simple to use and the preset templates are amazing. You will not be disappointed with klayvio!!

Excellent ******

Kirious
United States
7 days using the app
February 26, 2021

BEWARE!!! DO NOT USE! This app will freeze your account when you send your first email campaign so they can "review" your business. It will take at least 24 hours to review, then they could reject your account completely based not their small print.

elite tipping
Australia
7 days using the app
July 7, 2014

First and foremost, I have to commend Ed on his personal follow up and the way he goes about it, it is excellent and 100% shows the integrity of the company. Secondly, there free service where they allow you to make your emailer's look GREAT, is amazing. That really made life easy for me, and allowed me to make a much better impression with my customers due to the ability to create simply HTML emailers. I am in the process of testing out their other stuff, as right now from a Newsletter standpoint I am pretty happy with Chimpified and the Mailchimp system, but definitely excited to see how their service can help my business when it comes to these:

- Best in class abandoned cart follow-ups that show items in cart
- Send automated order follow-ups weeks and months after purchase to keep customers returning
- Easily add sign-up pop-ups on your site to collect new emails

Buiced Liquid Multivitamin
United States
7 days using the app
November 1, 2021

So far, so GREAT! I came from another ESP and Klaviyo has so many more options, analytics, templates, etc. The former had only a few templates and a lot of the functionality was not available on the free plan. Klaviyo rocks so far!

Divella Designs
United States
6 days using the app
February 23, 2022

I love the option of setting up flows and being able to go straight to the app from Shopify. We're moving off of our beloved Mailchimp to give this a proper try.

VERO Watch Company
United States
6 days using the app
February 23, 2022

Klayvio is a great app. It is very easy to use. It also integrates well with other apps like Social Snowball.

Kiwee
Canada
6 days using the app
Edited January 15, 2020

SOLD - I needed to send emails to a group of customers who bought a specific product due to an issue and this app made it possible and simple to do. I tried a competing service before Klaviyo because the reviews made me nervous but gave it a shot because the other one didn't have the functionalities I was looking for. But the features sold me and any questions I've had so far they've answered promptly...so two thumbs up!

Clive and Bacon
United States
6 days using the app
November 28, 2019

Best email marketing app! Way Better than other mailchimp or Constant Contact. 10 out of 10 would recommend this app!

Two Hearts Equine Boutique
United States
6 days using the app
March 29, 2020

Unbelievably complicated to sign up to and log into. Once you log in it boots you back out. Not worth it

Diversion Stores
United Kingdom
6 days using the app
June 18, 2021

love the app. Very helpful and easy to manage. Very smart app with creating campaigns and organizing contacts.

Smallsteps.green Store 綠印生活坊
Taiwan
6 days using the app