Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

September 3, 2018

I have been using Klaviyo for over a year now. I love how it integrates with Shopify and so all my emails are much more relevant to my customers and the products they purchased.

Drug Free Help Store
United States
Almost 4 years using the app
March 20, 2017

We run on Klaviyo. It's been indispensable. We haven't used it to it's full potential yet... but we're working on it!

Oursandals
Canada
Almost 4 years using the app
Edited March 1, 2016

Love, love, LOVE!

+ Extremely easy to use.
+ It pulls your customer list directly from Shopify. Every other email tool we've looked into forces you to use a third-party app to automatically upload your customers into your email lists.
+ They help you get started with really nice templates and campaign flows.
+ Nice customer service representatives.
+ We were able to connect our existing email tool to our Klaviyo account, and it pulled over and sorted all of our existing contacts for us.
+ Awesome analytics data!

- Cost is a little higher than we want to spend on an email tool, but I guess you get what you pay for.

Mimijumi
United States
Almost 4 years using the app
December 17, 2021

Klaviyo is a GAME CHANGER. I switched from Mailchimp mostly because of the ease of install and incredibly value you can get from the turnkey integrations that help you leverage customer and prospective customer data from other apps like Octane AI and Okendo in particular. Converted and not once looked back.

Burgundy Fox
United States
Almost 4 years using the app
Edited October 31, 2019

Best in the business. So affordable and even more powerful. If you want powerful easy to use email marketing and automation this is for you.

Cant recommend highly enough.

Half Human
United Kingdom
Almost 4 years using the app
February 16, 2019

Great App, Kaviyo is one of the best marketing automation tools I've used. I don't know why anyone would use anything else like MailChimp.

The Parent Diary
United States
Almost 4 years using the app
June 28, 2018

I'm so glad that I switched to Klaviyo! It's super easy and customizable.

Gordonstuart
United States
Over 3 years using the app
May 1, 2020

Apps been great so far. Klaviyo allows us to integrate with Shopify and efficiently work with both systems. Ill update my review in the coming months as we just started.

Ahimsa Pets
United States
Over 3 years using the app
January 10, 2023

I love how easy it is to write powerful emails through Klaviyo that include the products from my store with the click of a button. The integration feels seamless and intuitive.

theperchplace
United States
Over 3 years using the app
February 21, 2018

Love the app! Wonderful email templates! I highly recommend it!

Cosmic Crystal Visions
United States
Over 3 years using the app