Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, seamless Shopify integration, and robust features like an intuitive email builder, segmentation, and automated flows. Many have reported significant sales increases, with some noting a 30% boost from sign-up incentives and newsletters. The app's customer support is praised for its quick response and problem-solving abilities. Merchants also value the detailed analytics tools for improving marketing strategies, the SMS feature, and the training resources for beginners. Despite the cost, many believe the return on investment justifies the price.

September 24, 2018

I use this app to assist with my email re-marketing campaigns. Better than most api's that claim the same benefits also comes with great drag and drop templates. You get up to 250 subscribers for free when you get above the allowed free account the benefit outweighs the cost. The support is also excellent and always responds promptly. One of the must have api for a e-commerce business. Klaviyo also integrates well with a lot of api's, the instructional videos are very well put together. Thank you to the team at Klaviyo, excellent product.

MyKidsNuk
United States
About 3 years using the app
August 22, 2019

Was very easy to configure and get going. It barely took me an hour or two to send the emails in my first campaign.

Bloom Foods
India
About 3 years using the app
December 24, 2019

Excellent app. Very easy to use! I set up a really effective email campaing in minutes and this app integrates with Typeform.

Ayin
United States
About 3 years using the app
April 8, 2015

Great e-marketing app!
So easy to use and easy to customise to your specific needs.
can't recommend enough!

dropbottle
Australia
About 3 years using the app
July 3, 2018

I have been using Klaviyo for two years now and I am very happy about the decision. Not only is it possible to make all emails the way I want them to be, but Klaviyo has also done an excellent job with GDPR. But most importantly, we can send our emails to very specific target groups. The targeting options are super detailed, which I think is great and decisive for my decision to work with Klaviyo. The only disadvantage: Since we have two shops, we pay a relatively high price for the subscriptions.

Fresh To Order Cosmetics
Switzerland
About 3 years using the app
January 5, 2016

Great customer service. They sorted my problem within a couple of hours. I cannot recommend Klaviyo highly enough.

Impera Nutrition
United Kingdom
About 3 years using the app
July 12, 2016

Love it! It's the perfect way to be in contact with your costumers and potencial ones. Easy to use. Recommended 100%

Rue Lolita
Spain
About 3 years using the app
October 5, 2020

I've been using klaviyo for some now and I'd give it only 3 stars.. up until today is when I FINALLY realized it's full potential and now I'm in heaven. I probably should have taken training on this, but it all worked out!! I will be using this all the time now. I was even thinking about making a switch, NOT NOW!! love me some klaviyo.

Financial IQ, LLC
United States
About 3 years using the app
September 7, 2019

Switched from Mailchimp and so far it seems to outbrain the little monkey by quite a bit. Love the visual email automation flows and the pre-filled segments of ALL of my contacts (subscribers or not).

VertiBrace™
United States
About 3 years using the app
February 1, 2023

Switching to Klaviyo from our previous well-promoted but under performing ESP has transformed our email marketing success. Klaviyo provides vastly superior data on every customer, every automation and every campaign, helping us make better decisions and drive greater ROI each month. The support guides are really comprehensive, their team are always quick to provide guidance and the platform is constantly improving. Keep up the sterling work Klaviyo.

Wingback
United Kingdom
About 3 years using the app
Klaviyo replied February 1, 2023

We're so thrilled you're seeing incredible value from Klaviyo! Can you send a note over to feedback@klaviyo.com? We'd love to connect directly and learn more about your success!