Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

January 24, 2018

Klaviyo - from the ease of use/powerful capabilities to the unbelievably outstanding customer service - is an absolute must-have for your Shopify store.

The first Klaviyo "flow" (automated emails) I set up was their "abandonded cart" flow...it brought in $300.00 in the first couple of days!!!

I would give Klaviyo and the whole Klaviyo team 1,000 Stars if I could.

Superbirdclean
United States
Almost 4 years using the app
November 13, 2020

The template designer is extremely powerful and intuitive. I love the fact that I could fully benefit from abandoned cart without paying a dime and only started being charged when my business started growing consistently.

Shibuya Laundry
Brazil
Almost 4 years using the app
June 29, 2018

Simply the best email marketing tool for eCommerce. Awesome customer support. Make the switch and watch your dollars start to roll in.

Americas Tea
United States
Almost 4 years using the app
Edited December 14, 2023

Klaviyo is great! They offer amazing support and also so many different features to meet our needs. Thanks so much!

Wildlife Tree
United States
Almost 4 years using the app
Klaviyo replied March 28, 2022

Hi Josh, I hear your frustration and would love to get you some clarification here. Please be on the lookout for an email from us shortly.

August 14, 2019

Fantastic! At first sight it seems complicated but it is extremely easy to learn how to use, and you can do almost anything you want. The online help pages are also exceptionally clear! :)

boysdancetooUK
United Kingdom
Almost 4 years using the app
May 23, 2015

We've been using it at www.EverRose.com for a couple weeks now, and we really enjoy the integration with our existing contact lists along with the easy to use templates. We've experimented a bit with it, and it's very simple to set up, and the analytics are wonderful.

Ever Rose
Canada
Almost 4 years using the app
July 13, 2017

I'm still learning but this app has everything I was looking for. Special thanks to Amanda and Evan for calling, explaining and helping. So exciting to have so many features in all in one place! :)

Finer Gifts
United States
Almost 4 years using the app
September 3, 2018

I have been using Klaviyo for over a year now. I love how it integrates with Shopify and so all my emails are much more relevant to my customers and the products they purchased.

Drug Free Help Store
United States
Almost 4 years using the app
March 20, 2017

We run on Klaviyo. It's been indispensable. We haven't used it to it's full potential yet... but we're working on it!

Oursandals
Canada
Almost 4 years using the app
Edited March 1, 2016

Love, love, LOVE!

+ Extremely easy to use.
+ It pulls your customer list directly from Shopify. Every other email tool we've looked into forces you to use a third-party app to automatically upload your customers into your email lists.
+ They help you get started with really nice templates and campaign flows.
+ Nice customer service representatives.
+ We were able to connect our existing email tool to our Klaviyo account, and it pulled over and sorted all of our existing contacts for us.
+ Awesome analytics data!

- Cost is a little higher than we want to spend on an email tool, but I guess you get what you pay for.

Mimijumi
United States
Almost 4 years using the app