Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

February 7, 2024

Customer service was amazing; worked with Hayley E and was so patient on helping me get my new sender requirements set up. Highly recommend!

Budget to Success
United States
Over 1 year using the app
Klaviyo replied February 14, 2024

Thank you so much for the recommendation. We will make sure Hayley hears this great review.

April 4, 2024

This app takes the win for email marketing - Great customer support and very pleasant UI to work with

hringekjan
Iceland
8 months using the app
Klaviyo replied April 8, 2024

Thank you so much for the great review! Will make sure to pass this over to our support team.

March 25, 2024

A great app, it seamlessly blends the newsletter and e-commerce together without any glitches.

Otte New York
United States
10 months using the app
Klaviyo replied April 3, 2024

One email at a time! Glad you are having a great time using the APP and being able to connect with your customers seamlessly.

April 18, 2024

Excellent Email Marketing. The email builder is so easy and looks awesome

Made It Australia
Australia
8 months using the app
Klaviyo replied April 24, 2024

Hey there, thank you for the review. Will make sure our product team hears this.

February 29, 2024

This app is so easy to use, great integration with Shopify and the customer support is amazing! Luan from Klaviyo has recently helped us and he has been superb!

CanineCraftsUK
United Kingdom
10 months using the app
February 1, 2024

Stellar customer service, and super quick. I had an issue that wasn't even related to Klaviyo (it was a hosting issue), and the customer support went out of their way to help me, even researching articles about the other platform to assist me in dealing with the issue. Can't recommend it enough.

Wander Trails
United States
6 months using the app
Klaviyo replied February 6, 2024

We're happy to learn that your issue has been resolved. Providing excellent support is as important to us as delivering a great product. Your review means a lot to us. Thank you!

March 26, 2024

Excellent support, great platform, easy integration.

DukesHill
United Kingdom
About 1 year using the app
Klaviyo replied April 3, 2024

Thank you "DukesHill", we agree.

February 21, 2024

Really helps to boost our sales and the interface is really easy to use.

Preggy Plus
Trinidad & Tobago
Over 4 years using the app
January 26, 2024

The support team is great. I got helped by Danielle and she helped me over the course of 5 days helping me exactly with what I need. She was kind and understanding and just did a fantastic job.

RARE JEWELRY™
United States
11 months using the app
Klaviyo replied January 30, 2024

We're thrilled to hear about your positive experience with our support team! Thank you for highlighting Danielle's exceptional assistance over the 5-day period. We're delighted that she could provide the help you needed with kindness and understanding. We appreciate your kind words and we are always here if you need any assistance.

April 12, 2024

The customer support experts are amazing! They quickly resolved my issue.

Hannah and James
United States
Almost 2 years using the app