Overall rating Based on 721 reviews
This is a shocking app.
Don't waste your time.
They essentially lock you in by linking user opt-outs into their own platform and not updating it on shopify so if you want to switch you have to manually make the changes in Shopify. This is just disgraceful.
I also sent out an email using their platform, changed the reply email to the business one and when i clicked send out it put my personal email in it which went to over 1000 addresses. I am absolutely dumbfounded about his terrible this platform is. Clearly developed by tech people who don't have a clue about UX or UI. Shocking.
Other features that don't work properly:
1. Dashboard analytics are always displayed wrong.
2. Live map of campaigns doesn't work.
3. Shopify integration is only one way - waste of time.
Save your money and time - look for something else.
I wanted to make a Christmas E-mail with a discount code for my customers. Made it like a week ago. After submitting the campaign I was prompted with a massage saying "We will personally review campaign and get in touch with you within 24h" Now its like 5 days passed and never received anything. Deleted the app and will never use it again. Just made the e-mail in google and sent it to multiple people.
Coco McCall Shop
The most frustrating service!! Upgraded my acct, created my first email and sent it out. We announced to our instagram following and had over 200 dms from people who never received it. THEY HAVE ONE JOB- and they can't even send it out the email. I also tried sending it to myself multiple times and could never find it anywhere in my email.
This piece of crap gave all 2k people who came to my site an error in the sign up. as I was busy cant notice it, a complicated mess thats set me back months! Piece of crap not worth the free trial, it costs you money either way.
Murder Mystery 2 Merch
I have purchased an upgraded plan of this app since I have 5k subs and after hours of creating a campaign the app said that my account got disabled and is under a review. They are closed on a weekend so there is no way to contact them. Very disappointed...
Please be aware. It is very hard to cancel account. App DOES NOT give you an easy cancellation option!
a waste of time I will not recommend ever! after I worked on all the emails and they were LiVE next day when I logged NOTHIS WAS there how is this possible? and support? no support !
Advantage: easily integrate with Shopify.
1. This app is way more expensive than other marketing automation apps.
2. The app will send the "Subscription confirmation" email instead of the emails you configured to send. If you wanna disable the "Confirmation" option, you have to upgrade. And there is no information about this which wasted tons of my time to investigate my email marketing problem.
Really Awesome Stuff
Klaviyo is arguably the most advanced email marketing tool for shopify owners. However, it is not perfect. Actually, far from it. It is incredibly buggy and "lazy". For example, when you update an email in a flow (automation), you cannot back-propagate previous customers if you have used dynamic discount code in the flow. Solution? The tech support told me to "remove the code, back-propagate and the re-insert the code". So this expensive software cannot automate such a tedious, non-high-intelligence-required but error-prone-if-done-by-human action?! This is the most incredibly lazy piece of software! And this is only one out of many examples. But until competitors catch up in functionality, I'm stuck with it. *hint hint, competitors, hurry up!
Dream A Pillow
I tried to upgrade my account to allow a list of over 2000 subscribers. They charged me $125 and did not upgrade my account at all!