Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

July 2, 2021

Love it. I'm only annoyed I didn't move to Klaviyo sooner. Support is really good and learning so much already. Highly recommend

UBU Swimwear
Singapore
Over 2 years using the app
December 7, 2019

So far so good! Signed up, sent my first campaign within 15 minutes. There's a lot to learn, but I'm encouraged that it's all do-able!

It's a Beautiful Life Boutique
Canada
About 2 years using the app
April 19, 2019

Launched my first campaign moments ago. Entire editing of the EShot took around 30 mins (very user friendly). I love how it integrates to shopify so well, all your products and contacts are imported. There's advanced segmentation and conditional customer journey. So far, very impressed.

Level Up
Kuwait
About 2 years using the app
April 16, 2022

Pretty fantastic but can be damned intimidating-- especially if you've invested a bunch of time in the past to learn other email systems and figure this one will be as hard or harder. We became Klaviyo users in 2020 but didn't do much with it until the last 6 weeks. We tried but got stuck a lot. We attempted to hire Klaviyo experts but no one wanted to work hourly ad we didn't want to sign contracts for thousands of dollars per month and nothing really guaranteed from a completion standpoint. In the last 6 weeks we've realized how much Klaviyo can do-- and figured out a LOT of the "how" to get it to do that just by methodically going through the video trainings on Klaviyo Academy. Those videos are a lifesaver! If you've considered giving Klaviyo a chance because you suspect it might do a bunch of great things you wanna do but don't know how-- but have held off, thinking it's "too complicated" to learn...give yourself a chance. We haven't figured everything out by any means but we're well on the way to Klaviyo paying for itself and becoming a magnifier and amplifier for all of our channels and audience growth plus of course revenue growth. FWIW the Shopify integration was trickier than they said it would be-- but all in all not horribly difficult.

Cubic Zirconia CZ
United States
About 2 years using the app
July 2, 2020

I've used Mailchimp for several years, but when I launched my Shopify store I felt I needed something a bit more tailored to the e-commerce experience, something MC didn't handle well. I've got Klaviyo getting subscribers via popups, having customers return for abandoned checkouts, and sending a weekly 'New in stock' newsletter with great results! Really happy with it overall. With the admin dashboard was a bit more 'modern', you have to remember to hit Save a lot or you lose changes, but that's just a minor inconvenience.

SSG
United Kingdom
About 2 years using the app
December 14, 2020

I like using it. Easy to implement. Starting to use it more often, getting used to it and exploring posibilities. Powerfull tool.

BRAUZZ.
Belgium
About 2 years using the app
February 2, 2020

This app has really helped us to stay personable and informative to our customers! Setting up each campaign is super easy and the website does a great job of explaining how to use it! Thanks for this wonderful app!

OVRKLS Clothing Co.
United States
About 2 years using the app
October 3, 2020

I am finding Kalviyo to be a really great addition to my store. I am using all the flows and find them really helpful. Creating content is really easy too.

Deserved Luxury
Australia
About 2 years using the app
October 1, 2021

Our business loves using Klaviyo! Not only is it easy to use and integrate with your Shopify store, but they have great customer service and account management support to help you if you get stuck. Highly recommend!

Healthy Spot
United States
About 2 years using the app
January 19, 2022

Amazing for small business owners. Very easy to understand, setup emails and pop-ups for your website.
Creating emails is also very easy and doesn't require any design skills.

Garden Activewear
Australia
About 2 years using the app