Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

May 12, 2014

Klaviyo has blown our expectations out of the water. It is clear that Ed and his team are fully committed to all of their clients. They are never slow to respond to my many questions, and are always troubleshooting things for me without making us jump through all the hoops. Klaviyo is an amazing app. It has already paid itself off for the amount of conversions and analytics we are receiving.
Great job guys!

Shop Adorn
United States
About 2 years using the app
Edited June 16, 2020

Luke was great with walking me through being a new customer. im relieved my first customer service experience was great!

Another Mother Fermentorium
United States
About 2 years using the app
August 26, 2015

We recently switched over to Klaviyo from Mailchimp, and I haven't stopped telling my coworkers how much I love Klaviyo since the switch. First off, Klaviyo makes the switch incredibly easy, and if you need, they will walk you through it step by step so that you don't lose any data. They seriously make everything easier, especially A/B Testing (which is a pain to set up in Mailchimp) and integration with Shopify (which is nearly impossible with Mailchimp). For example, we can actually send abandoned cart emails out of Klaviyo that pull images from our product pages! Access to customer profiles is much more insightful, and building out customer segments is a breeze.

Oh, and I can't forget to mention that Klaviyo support is incredibly helpful and responsive. I get responses within the hour (usually even quicker) during business hours. Kate from Klaviyo even helped me set up an email flow that would automatically send to customers asking them to review the exact products (with links and images and product variations) that they purchased.

Finally, another selling feature for us is that Klaviyo offers fly-out and pop-up modules for collecting customer emails who visit your website. We've been paying for another 3rd party app for this service but have been able to save that expense and put it into Klaviyo.

Seriously the best email marketing app on the market.

Murchison Hume
United States
About 2 years using the app
July 1, 2020

Amazing and easy to use email marketing app best app out there great Shopify integration makes creating emails and importing them into a store flawless.

BoiHér
Canada
About 2 years using the app
December 21, 2022

Klaviyo has become a very important part of our marketing strategy through its ability to segment our customers in great detail. Customer's product choices and behaviors are all easily broken down in Klaviyo and used to better understand them. Less wasted email campaigns- getting the message to the right people. Klaviyo's extensive support library is a major plus whenever you may have questions.

General Knot & Co.
United States
About 2 years using the app
June 29, 2018

Really the best email platform out there. The new Pre-built flows are fantastic and if you're an ecommerce business, theres no where else you should be than Klaviyo! heydayfootwear.com

Heyday Footwear
United States
About 2 years using the app
November 20, 2020

Love the use of email flows from this app! Setting up flows and campaigns are easy, almost with no effort.

The Lash Drip
United States
About 2 years using the app
December 7, 2015

Simply the TOP Shopify app out there !!! It's the all-in-one marketing platform you'll ever need and an ABSOLUTE MUST HAVE for any eshop owner. Their service and assistance is, excellent, too. Get it or you'll be missing out.

Coloraddicted Com
Greece
About 2 years using the app
December 3, 2020

great! It lets you do everything for FREE as if it were full up to 250 contacts. Very good, I recommend it

La Masia Vinoteca
Argentina
About 2 years using the app
July 23, 2016

Cough up the dough and get this instead of wasting your time with Mailchimp. You're an ecomm store, not a blogger. Serious money to be made.

Glacier Nutrition
United States
About 2 years using the app