Reviews (3,259)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

June 24, 2024

Easy migration with a lot of support. We can do so much more with our integration in shopify than what we could do with Constant contact or mailchimp.

Bridges Canada
Canada
10 months using the app
September 1, 2024

Its just the best app for email marketing

Eyespotter
United States
2 months using the app
June 20, 2024

Perfect Upgrade for e-mail marketing and clv. Easy to setup and very innovative, recommend this, if you want less work and more income

PP-Berlin
Germany
Over 1 year using the app
June 3, 2024

Klaviyo is an absolute essential marketing tool if your business even has a modicum of complexity to the types of communications you send out. The flows are infinitely custom + the analytics are top-notch. They are without peers in the industry.

PlayBetter
United States
Over 4 years using the app
January 10, 2025

Easy to use! :)

Neuroberry
Mexico
27 minutes using the app
Klaviyo replied January 13, 2025

That's the goal - thank you so much for the review!

July 1, 2024

The best Email Marketing app you will find. I fully recommend it!

El Arroyo
United States
Over 3 years using the app
July 26, 2024

I love Klayvio! Easy experience, to get to my customers always.

The KB Glam
United States
Almost 3 years using the app
May 28, 2024

Such an easy to use platform that integrates oh-so-nicely with Shopify and the SMS has been a super easy add-on for us.

Wild Hand
United States
Over 2 years using the app
August 20, 2024

Very robust platform with excellent support.

A Joy Forever Bath + Body
United States
Over 1 year using the app
June 30, 2024

There billing is deplorable. You can't make changes to your account without being double billed. They don't do proration and then if you wait to change your plan at the end of your billing so you don't get double charged they will still charge you for the highest plan and tell you that they can't help you and you aren't owed a refund of the difference.

I call that theft. I downgraded to a $100 plan and entered my info to pay for that plan. Instead of it charging me for the new $100 plan I was charged $205. I reached out immediately to get the difference refunded. I was told that I paid the bill before I made the change which was 100% false because I updated the payment information after I made the plan change.

ohsopaper
United States
Over 4 years using the app