Reviews (3,259)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

June 9, 2024

Probably the most user friendly esp there is. if you are an ecom brand owner, and not utilizing emails, consider Klaviyo. has free resources to get you started and the aftersales support is superb.

Shezza
United States
About 2 years using the app
Klaviyo replied June 11, 2024

Thank you so much for the amazing review. We are always here, if you need any assistance.

May 24, 2024

Worth every penny. Klaviyo is extremely user-friendly. Attributed revenue continues to climb with each new campaign I send through Klaviyo and we've significantly grown our email audience since signing onto the platform. Don't hesitate!

Burgeon Beer Company
United States
About 1 year using the app
Klaviyo replied May 28, 2024

We love reading reviews like these! We are very happy with your success.

March 5, 2024

Alex W from the Klaviyo team is amazing! So quick to respond and solved a problem that we had for over two weeks straight away! Love it!

Gympie Saddleworld & Country Clothing
Australia
About 4 years using the app
April 30, 2024

Added the Reviews feature, and before we've had a chance to even send out a single review request, a notification has come through that we've "used 97% of your monthly plan for reviews."

Not 1 single review request email has even been sent. And we owe $250 in review request charges? Doesn't make a lick of sense.

A review feature should bill based on reviews. Klaviyo is already a super pricey platform, really disappointing to see them treating well paying customers like this.

Bitters & Bottles
United States
Almost 5 years using the app
June 5, 2024

We've been using Klaviyo for our multistore setup on Shopify, and it has been an exceptional experience. The integration is seamless, making it easy to manage across multiple stores. One of the standout features is the ability to clone campaigns, flows, and templates between stores, which significantly streamlines our processes. Klaviyo is continuously implementing new features and improvements, making the platform better all the time. Their support has always been top-notch, going the extra mile to help us whenever we need assistance. I highly recommend Klaviyo for anyone looking to enhance their marketing efforts.

IFL Watches
United Arab Emirates
About 1 month using the app
Klaviyo replied June 11, 2024

Thank you immensely for this wonderfully detailed review. With the introduction of Klaviyo Portfolios, managing multiple accounts has never been more effortless.

July 10, 2024

Klaviyo makes it so helpful to create a fun and creative email to announce new products!

C&B Collections
United States
Over 4 years using the app
May 22, 2024

Excellent APP and is so easy to use. Truly helps me automate all my emails to my customers. Makes my life easier! Thank you!

South African Sweets
United States
10 months using the app
December 12, 2024

great website

IHATETHISPARTY
United States
22 minutes using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

September 30, 2024

EXCELLENT

Fusion - The Fashion
United Kingdom
5 months using the app
June 29, 2024

Love the ease and compatibility of Klayvio with my Shopify store. I've been able to run my email marketing as a solopreneur and understand the analytics. If I could change one thing it would be an easier way to sort through uploaded photos, and how do we delete old photos we no longer want in the library? Otherwise, loving what it's doing for my business.

Locks of Liz Haircare
United States
Over 2 years using the app