Reviews (3,259)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

September 30, 2024

EXCELLENT

Fusion - The Fashion
United Kingdom
5 months using the app
August 7, 2024

This tool is super easy to use and has helped me so much with customer retention! Thank you!

Taria, Inc.
United States
4 months using the app
May 16, 2024

Fantastic software that is key to our successful marketing strategy. Easy to use, easy to understand, great templates, analytics to help shift, change, and excel at growing our sales and increase customer satisfaction/retention.

SewBatik
United States
Over 2 years using the app
May 30, 2024

Super easy to use and affordable, plus it keeps track of all your customers behavior and allows you to use that to make target audiences, I recommend this to small and large companies.

AnaScents
United States
About 3 years using the app
August 15, 2024

This may be the most intuitive app I've ever used

NotBadPrettyGood
United States
4 months using the app
November 22, 2024

Sämta appen jag har varit med om, har gett dom två chanser för jag ville verkligen få detta att fungera men det går bara inte. ingen support, ingen live chat, inget telefonnummer. Du vet inte hur mycket du ska betala tills du får en faktura på tusentals kronor. Hela systemet är gammalt och svårt och avancerat att använda. Jag recommender inte denna överdrivet dyra app med ingen support bakom tyvärr.

Cocodrip - Tårta & Baktillbehör
Sweden
About 2 months using the app
Klaviyo replied November 26, 2024

Jag beklagar att höra om din negativa upplevelse med appen. Din feedback är värdefull, och vi arbetar på att göra appen mer användarvänlig. Vänligen kontakta oss på feedback@klaviyo.com, vi vill gärna lösa de problem du har. Vi kommer att göra vårt bästa för att hjälpa dig.

April 18, 2024

Klaviyo is easy to use, professional and has a great starting program. Definitely try Klaviyo before others I think the integration and automation is the best I have tried so far.

Love Bonnie
Australia
7 months using the app
Klaviyo replied April 24, 2024

The integration between Shopify and Klaviyo is seamless. Thank you for the great review.

May 10, 2024

Klayvio has excellent training and is easy to use for all my email marketing campaigns.

Unlimited by KSR LLC
United States
About 5 years using the app
October 1, 2024

Easy and simple to use

Ae Botanicals
New Zealand
9 months using the app
May 9, 2024

We are coming from a different software and Klaviyo is just on another level. Customer service is top-notch, they get back to you pretty quick and their steps are easy to follow.

Yes - They charge a premium, but the things you can do with their software are outstanding.

If you are doing basic stuff like welcome series flow, abandoned checkout, post purchase and win back campaigns then you might use another software but if you want to get the best out of your email list by diving deep into segmentation and sending the right email, at the right time to the right customer then Klaviyo is the way to go.

Smokeshow Mixology
United States
About 1 month using the app