Reviews (3,259)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

November 21, 2024

Es bewirkt definitiv etwas!!!!

Printston
Germany
About 2 months using the app
May 24, 2024

I love Klaviyo. It's easy to use and the data it provides is unmatched. I've been a customer since 2020 and will be one for the foreseeable future.

Ekocreashunz
United States
Almost 5 years using the app
Klaviyo replied May 28, 2024

Thank you for being such a loyal customer. We are happy when our customers succeed.

July 11, 2024

more advanced than flodesk. you can achieve the flodesk look if you know design or have a designer

Christine Pan
Australia
Over 3 years using the app
Klaviyo replied July 12, 2024

Hey Christine, thank you so much for this great review.

June 19, 2024

Klaviyo is just plain brilliant. It does exactly what it says it will do and doesn't make up numbers from thin air. I cannot recommend it enough.

Green Feathers
United Kingdom
12 months using the app
June 18, 2024

We've been using Klaviyo for a couple of years and really enjoy the seamless integration with Shopify! This platform has really grown in their service offerings over the years, so our team is still trying to take advantage of all the features!

Wiley's Finest
United States
5 months using the app
May 22, 2024

Helped me go from zero to one with low pricing and no feature blocks. Now I'm scaling the functionality is fantastic and pricing matches my growth

Customer support team have always been first class helping to check my flows when new to the tool

get dopa
United Kingdom
About 1 year using the app
February 22, 2025

Easy to use, effective, works really well with shopify

Aurora
Indonesia
Klaviyo replied February 25, 2025

We appreciate the positive feedback, thank you!

May 24, 2024

Such a great app! I love how I can now copy a campaign from one account to another.

Shapeez
United States
Almost 2 years using the app
Klaviyo replied May 28, 2024

Thank you so much for the review, and yes Portfolios is a game changer.

https://www.klaviyo.com/features/portfolio

October 15, 2024

Es muy práctica la app.

MAYANSHUL
United States
About 1 year using the app
March 25, 2024

Having used Klaviyo with Shopify Plus storefronts starting in 2019, I can certainly speak to both Klaviyo's current functionality and their track record of always improving. There are a few circumstances in which advanced functionality requested of me wasn't available through Klaviyo, but on the whole when working with Shopify as the storefront Klaviyo is almost more like a built-in solution than an add-on app with how tight & aligned the integration is. Advanced, store-specific asks have been possible through their developer documentation and in-house custom builds, and we're also very grateful to have a responsive, helpful CSM who advocates for our business needs when we want to innovate within the channel. No technology is perfect, but I've been able to see Klaviyo constantly improve which speaks to the tool's strength in build, support and commitment to its customers.

BIRDY GREY
United States
Almost 5 years using the app
Klaviyo replied April 4, 2024

Thank you so much for this review. As you mentioned no platform is perfect, but we work so hard to make sure the Shopify x Klaviyo integration works as smooth as possible and together they both become an even more powerful tool.

For anyone else reading, we have a developer portal https://developers.klaviyo.com/en

Glad to hear that you've had a positive experience with our customer success team as well. At Klaviyo, we're constantly striving to enhance our platform and support to better serve our customers, and it's encouraging to hear that our efforts are making a difference. Thank you for your continued support, and please don't hesitate to reach out if you ever need assistance or have further feedback to share.