Reviews (3,259)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.
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Having used Klaviyo with Shopify Plus storefronts starting in 2019, I can certainly speak to both Klaviyo's current functionality and their track record of always improving. There are a few circumstances in which advanced functionality requested of me wasn't available through Klaviyo, but on the whole when working with Shopify as the storefront Klaviyo is almost more like a built-in solution than an add-on app with how tight & aligned the integration is. Advanced, store-specific asks have been possible through their developer documentation and in-house custom builds, and we're also very grateful to have a responsive, helpful CSM who advocates for our business needs when we want to innovate within the channel. No technology is perfect, but I've been able to see Klaviyo constantly improve which speaks to the tool's strength in build, support and commitment to its customers.
Thank you so much for this review. As you mentioned no platform is perfect, but we work so hard to make sure the Shopify x Klaviyo integration works as smooth as possible and together they both become an even more powerful tool.
For anyone else reading, we have a developer portal https://developers.klaviyo.com/en
Glad to hear that you've had a positive experience with our customer success team as well. At Klaviyo, we're constantly striving to enhance our platform and support to better serve our customers, and it's encouraging to hear that our efforts are making a difference. Thank you for your continued support, and please don't hesitate to reach out if you ever need assistance or have further feedback to share.
Excellent marketing platform, seamless integration with Shopify
Klaviyo is a good tool to user for any e-commerce out there. The integration with Shopify is very good. I recommend. I like the sync between Shopify and Klaviyo.
PROFECIONAL
Thank you so much for the 5 stars!
Excelente herramienta, muy profesional
Muchas gracias!
Klaviyo has been an absolute game changer for us. The interface is great to use and the conversions far exceed our previous email program. The Klaviyo support team is also extremely quick and helpful!
Jono was exceptional it was my first time contacting Klaviyo and he went above and beyond. It was a very technical question that was resolved in minutes so thank you again!
Their form stopped to shop up without notice as I experience unmatching data analytics between how many customer left an empty cart and then indeed a form should be shown up.
On top, I understand perfectly provide a payment tier for fast support but eliminate it as a way to resolve something that seems due to their feature not working, I think isn't the best experience.
That's why I am proving 1 star.
P.S the answer litterly show the Klaviyo did not understand that they do have a bug into cart detecting form as it is not shown at all to people thus let me loose many many people to signup.
Hello,
We recommend going through our community pages to help with the issue you are experiencing. https://community.klaviyo.com/
As well as going through our help center. https://help.klaviyo.com/hc/en-us/search?query=Sign-up+forms
and
https://help.klaviyo.com/hc/en-us/search?query=cart
I love Klaviyo as a tool. but a few things are a pain in the ass. in Switzerland we do have more than one language. or if you act globally you face the same problem once you add more languages to your shopify account. product feeds from shopify are only possible in one language. and that decreases our productivity greatly. furthermore there could be more explanation with property fields. especially with "Skipped" profiles in flows or campaigns. why are they skipped requires a lot of research to figure out. that could be done better.
the new interface since 2024 (text editing): you made it worse. you have to click like a hundred times to change text. that is really anoying. before you had that simple editor box (it was a little small but worked). way better.
lastly: I would highly appreciate if sms services would be available globally. I have so many ideas.
We started using Klaviyo just over a month, and we can already see sales increasing due to various flows that we set up. The onboarding was extremely easy as the Klaviyo staff was very knowledge and helpful. The zoom meeting went very smooth and we are seeing about 10% increase in sales. I can see further revenue streams by adding more types of marketing flows.
Money well spent!