Reviews (3,259)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

May 31, 2024

Klaviyo has really made email marketing with our Shopify store so easy!

TLC Direct
United States
10 months using the app
May 15, 2024

so far so good.

We had zero issues, and It´s probably best email marketing platform to integrate with shopify, integrations are super easy, and it is easy to use.

PureGesund™
Czechia
12 months using the app
April 8, 2024

Top app with the best features on the market and stellar customer support

Mind-Glowing
Romania
Over 5 years using the app
June 13, 2024

One those "large" companies that wont help you when you need it. Expensive to the max for this program also. If you are a "large" company also then maybe this app is for you. But for small biz - im going a cheaper route with an agent that can actually help me.

Grip Clean
United States
Almost 5 years using the app
March 27, 2024

The live chat function is truly the most wonderful asset Klaviyo has. Every time I have a question or need assistance with anything Klaviyo-related, I am always met with the most emphatic, conscientious support staff. Megan F was particularly lovely to speak to today.

Youswim
United Kingdom
Almost 2 years using the app
June 1, 2024

It's fantastic. I've used others like Infusionsoft/Keap, MailChimp, ActiveCampaign, and others -- Klaviyo is definitely the best I have used when it comes to e-commerce.

Fur Baby Fun
United States
About 1 year using the app
June 24, 2024

If you're not using Klaviyo, you're simply leaving money on the table.

DecafCo
Australia
Over 2 years using the app
May 17, 2024

Great product, great support. I recommend Klaviyo to everyone interested in Email/SMS marketing. Great for small, medium, and even large companies. 10/10. Thanks!

Aurora Nutrition
United States
11 months using the app
August 6, 2024

We've used Klaviyo for the last 3 years for multiple Magento sites, but have just migrated one of those sites to Shopify. As expected from our experience with Klaviyo over the past 3 years, the process was silky smooth and when support was needed, it was fast and efficient.

Thanks for all your help with our migration

Juice Lubes
United Kingdom
2 days using the app
September 2, 2024

Authorised a $140 monthly subscription.
Was charged $1240 + $140 at the end of the month.

Klaviyo imports and charges for "profiles" that are opted out of marketing.
Do not trust this company.

Lab401
France
About 1 month using the app