Reviews (3,259)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

May 19, 2024

Really helped me organise myself more and reach more people from different view points. Wholesale and retail

MOOSH Naturals
Australia
5 months using the app
July 6, 2024

Very easy to use. Love the experience.

Get Yok'd Nutrition
United States
About 6 years using the app
June 5, 2024

Klaviyo is by far the best platform to connect with our customer's directly. The support is A+ and always there to help

Moment
United States
5 months using the app
Klaviyo replied June 11, 2024

Thank you, our customer support is top notch!

Edited July 11, 2024

very good and integrates with most software.

Union 22
United Kingdom
Over 4 years using the app
Klaviyo replied June 11, 2024

Thank you so much for the 5-star review

July 16, 2024

They've already started increasing the price on us, despite the fact that we are still learning the system and have hardly sent any emails. I'm not seeing value for money yet. The built in shopify emailing system was adequate for us.

Little Cove Collective
Australia
2 months using the app
April 3, 2024

Very easily integrated with your Shopify store! Highly recommend!

Dwell Home Market
United States
11 months using the app
Klaviyo replied April 8, 2024

Shopify and Klaviyo, it just works! Thank you for the review.

May 16, 2024

Klaviyo is excellent tool for small businesses and large enterprises. I simply love this app.

MANA Kitchens
United States
9 months using the app
March 20, 2024

Klaviyo is an essential tool. I like how easy creating emails is.

On the flip side, I wish you could upload larger images (mine get rejected) within the email campaigns. Also, it's a bit tricky playing with formatting inside of emails (bold, italics, keeping the font when you paste text). Lastly, the pricing feels opportunistic the second you squeak past their levels they send you a charge for more.

I'm not leaving Klaviyo but I'm also not jumping for joy or telling my friends they MUST use this email software.

Right Wing Naturals
United States
Over 1 year using the app
September 7, 2024

LOVE KLAVIYO

TAKN CHANCES
United States
Over 2 years using the app
Klaviyo replied September 9, 2024

Love the review!

June 5, 2024

I highly recommend this app for your business site!

SOAPLUX BY DEODRIA
United States
Over 3 years using the app
Klaviyo replied June 11, 2024

Thank you for the review.