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This is not a user friendly app... maybe all email apps are the same. However, the AI 'help' used by Klaviyo runs around in circles and is a step above useless.
Thank you for sharing this candid feedback. A senior member of our Support team has reached out to you directly; we're looking forward to assisting further.
Expensive and impossible to manage effectively.
Thank you for sharing your honest feedback. We understand that costs and managing your account can be challenging, and we’d really like to help. We encourage you to reach out to our Support team; our billing specialists would be more than happy to walk through cost-saving strategies and help anywhere they can.
its a scam and they put their ugly logo under the mail, ive ss of mails telling me ill be charged and i didnt even use this shitty app
Thank you for sharing this feedback, we appreciate you bringing this to our attention.
Accounts on our free Profiles+Email plan do include Klaviyo branding in their email footers. However, for all customers on paid plans, the Klaviyo branding is automatically removed.
The platform functionality might be powerful, but the user experience is incredibly frustrating.
When encountering technical issues with dynamic variables in templates, there is absolutely no way to get basic support unless you upgrade to a paid plan. Worse, when trying to log into the Klaviyo Community to post a question, the website gets stuck in an infinite login redirect loop due to cross-domain cookie issues.
As an e-commerce merchant, spending hours fighting broken authentication logic and paywalled support instead of resolving a simple issue is completely unacceptable. Highly disappointed with the customer experience.
We appreciate you sharing this feedback. A senior member of our support team has reached out to you directly, and we're eager to help.
Free accounts include email support for the first 60 days after the account is created. If you upgrade to a paid subscription, you’ll also receive access to live chat support.
Additionally, we also recommend taking a look at the free resources below:
- Klaviyo Help Center: step-by-step guides for setting up and managing your Klaviyo account
- Klaviyo Academy: courses and certifications to build your Klaviyo knowledge and skills
I uninstalled it. A large number of bots from Miami are signing up and creating fake email addresses, and there’s no solution. I even suspect they’re doing this themselves to pressure you into upgrading your plan.
We're sorry to hear you're having trouble with bot sign-ups on your account. A member of our support team is reaching out to help get this resolved.
They make it impossible to clear all inactive profiles to susspended. This way they can keep increasing your monthy charge due to profiles. The app is also VERY HARD TO USE. We are an IT company and we find it backwards and HARD. FIND ANOTHER SOLUTION!!!!!! . Klaviyo is outdated and bad
Thank you for sharing your feedback about profile and pricing concerns. A member of our Support Team has reached out directly, and we're eager to work with you to find a process that works better for your business.
Simply not working
Wir nutzen die App für E-Mail Marketing und das funktioniert auch sehr gut. Was mich aber stört ist die Preispolitik. Für ganz kleine und große Unternehmen sind die Preise in der Höhe nachvollziebar, aber gerade für Unternehmen die am Wachsen sind ist die App extrem teuer. In diesem mittleren Bereich steigen die Preise (Stückkosten) so extrem steil an, dass es wirklich nicht mehr schön ist. Ich finde die Strategie unfair, große Unternehmen zu belohnen und Unternehmen in der Wachstumsphase derart zu belasten. Für Interessierte empfehle ich unbedingt, die Preise genau durchzuspielen.
Vielen Dank für Ihr Feedback zu unserem Preismodell. Wir helfen Ihnen gerne dabei, den für Ihr Unternehmen passenden Tarif zu finden. Ein Mitarbeiter unseres Kundensupports hat sich bereits direkt bei Ihnen gemeldet.
Unfortunately, we can’t recommend Klaviyo for several reasons. Basically, you constantly get the impression that their only goal is to push customers into a higher plan and keep them there.
1. Many fake profiles are created that inflate the plan count.
2. Deleting profiles is very cumbersome—you have to create a segment to do it.
3. Even then, the option to delete is still missing, and we can only suppress the profiles. If deletion is possible, the option is very well hidden.
4. Support isn’t helpful; they write long messages that don’t make sense and refer you to confusing FAQs. Or they end the conversation while you’re still in the middle of following their instructions.
5. Overall, we’ve tried multiple times over the past few months to resolve our issues across various stores, but we haven’t gotten anywhere. We’re still on a higher-tier plan and haven’t been able to delete any profiles.
Thank you for the detailed feedback. We're sorry to hear you've had ongoing trouble managing profiles and haven't felt supported. That's not the experience we strive for, and a member of our support team will be reaching out to you directly.
i have already uninstalled the app, it is still charging my company card for service fee
We apologize for the experience you've had with this unexpected charge, and a senior member of our Billing Support team will be reaching out to you soon.
