Name: Klaviyo: Email Marketing & SMS
Brand: Klaviyo
Rating: 4 (1,659 reviews)

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Works with the latest themes

About this app

Launched

September 20, 2012

Languages

English

Email and SMS marketing platform for ecommerce brands

Klaviyo is an official Shopify strategic partner. Over 65k Shopify brands like Glossier, Osea, and Loeffler Randall use Klaviyo to own their customer data while turning transactions into productive long-term relationships—at scale. From the same platform, you can use Klaviyo’s suite of proven email and SMS templates to automate personalized communications like price drop alerts, friendly cart reminders, and just-in-time recommendations––which means no more ineffective batching and blasting.

Klaviyo is an official Shopify strategic partner. Over 65k Shopify brands like Glossier, Osea, and Loeffler Randall use Klaviyo to own their customer data while turning transactions into productive long-term relationships—at scale. From the same platform, you can use Klaviyo’s suite of proven email and SMS templates to automate personalized communications like price drop alerts, friendly cart reminders, and just-in-time recommendations––which means no more ineffective batching and blasting. more

Sync all-time Shopify data––website activity, tags, catalog, coupons, and more
Build detailed audience segmentation with predictive analytics
Built-in Shopify automations like Back in Stock, Browse Abandon, and Price Drop
Get real-time revenue data per automation, campaign, segment, and channel
Send dynamic coupon codes for VIPs, delays, abandoned carts, winback, and more

Pricing

External charges may be billed by Klaviyo separately from your Shopify invoice. Learn more

Free

Free to install

Email free for up to 250 contacts. SMS free for up to 50 SMS contacts.

Email/SMS campaigns + automated flows
Forms & push notifications
Segmentation & personalization
Predictive analytics & A/B testing
+ more

Email

$20/month

Up to 500 contacts, upgrade as you grow.

All free features
No contracts or lock ins
Additional chat support

SMS

$5/month

Up to 150 SMS contacts, upgrade as you grow.

Library of multi-channel automated flows
2-way conversations
Customizable reports and attribution
SMS opt-in forms

Free

Free to install

Email free for up to 250 contacts. SMS free for up to 50 SMS contacts.

Email/SMS campaigns + automated flows
Forms & push notifications
Segmentation & personalization
Predictive analytics & A/B testing
+ more

Email

$20/month

Up to 500 contacts, upgrade as you grow.

All free features
No contracts or lock ins
Additional chat support

SMS

$5/month

Up to 150 SMS contacts, upgrade as you grow.

Library of multi-channel automated flows
2-way conversations
Customizable reports and attribution
SMS opt-in forms

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1659 reviews

Overall rating

4

Counts per rating level

73% of ratings are 5 stars
1.2K
8% of ratings are 4 stars
127
2% of ratings are 3 stars
37
3% of ratings are 2 stars
49
14% of ratings are 1 stars
227

Edited January 31, 2023

canceled the app on one of my stores, deleted the app from the store, closed and deleted the store and for the past 3 months they have been charging me money! Disgrace. that's how they make their money, not by providing a quality service.

*UPDATE* after this review, 20 mins later they suspend my account and charge me $112 DIRECTLY from my bank account, when my monthly plan is $20. This is the kind of app Shopify allows on their app store.

Gerdius

Romania

Edited January 18, 2023

Update! Changing this rating from 1 star to 4 because their customer service was TOP NOTCH! Thankfully the reviews about their customer service being "non-existent" were not the case for me. I was VERY impressed with how quickly and attentive they were to my issue.

I was locked out of this app with no notice. On the login page Klaviyo says they will send a code to my email, but no code every arrives. I have used Klaviyo for almost a year with no issues, but this started on 1/16/23. I just read all the one star reviews, and this seems to be a very common issue. Hoping that customer service isn't as bad as everyone says it is.

Gun Cat

United States

Time spent using app: Over 1 year

January 17, 2023

Even the free plan offers a lot of opportunities for stores which are just starting. There is room for improvement in terms of speed and usability, but all in all a great programm for email marketing and basic crm.
Flo - kluuf.com

Kluuf

Germany

Time spent using app: 10 months

All reviews