評價 (35)

整體評分
3.9
各級評分數量
  • 57% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 14% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 17% 的評分為 1 顆星
編輯時間:2023年11月15日

The team is very good and reply fast. I like it and will continue using it

Woodpecker Beauty
美國
使用應用程式 18天
Klaviyo 已回覆 2024年2月21日

Thank you so much for the feedback! We are here whenever you need any assistance.

2022年8月30日

Fulfilled is working great. So far it is functioning seamlessly within our Shopify site and producing one of our most engaging flows in Klaviyo. It's typically like pulling teeth to get our customers to leave a review, so very surprised at the response and number of reviews we're now receiving!

Rufus Teague
美國
使用應用程式 大約1個月
Klaviyo 已回覆 2023年8月17日

Thanks so much for your review!

2023年9月15日

It's really nice that Klaviyo has reviews now as I trust and really like Klaviyo. The only problem is, the app is really bad. I know it's new but it shouldn't really be released to the public and they charge for it even when it's bad.

For what you get, £25 per month is quite expensive for stores that do over 250 orders per month.

Unable to easy upload review images and review images wasn't uploaded when imported either so I have to go through manually for each.
Unable to edit the star rating text. Currently it says "ratings " next to the stars on product page. All other review apps allow the ability to edit this with ease.
The lack of customisation is disappointing.

I left my previous review app for this as I believed in Klaviyo.

Force of Life
英國
使用應用程式 17天
Klaviyo 已回覆 2023年9月19日

We really appreciate this feedback and are sorry that you didn't have the experience you were expecting. This is a new product with many more improvements coming soon. We take this input seriously and want to ensure we're building a great product.

We'll be in touch with you to understand your issues – please keep an eye out for an email from us!

2023年8月14日

I transferred to Klaviyo Reviews from Reviews.io and I am IN LOVE. I have tested out many different review platforms and this one is by far the best. The setup is lightning-fast, the branding is beautiful, the features do exactly what you need them to do, and the customer support is phenomenal. I cannot recommend highly enough.

Fam Botanicals
美國
使用應用程式 13天
Klaviyo 已回覆 2023年8月17日

Thanks for your review! We're so happy to hear that you're having a great experience with Klaviyo reviews.

編輯時間:2023年9月9日

Rather limited options to change style, e.g. Font-style, font-size, size of stars. Reviews don't seem to be synced back to Shopify so you have to replace the original shopify rating-stars (the Klaviyo stars are way too large, you also can not change this). In general great ideas about functionality features.

FacialRoom Skincare
德國
使用應用程式 7天
Klaviyo 已回覆 2023年8月7日

Thank you for sharing your experience. We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!

2022年6月17日

Fantastic app. Easy to integrate with Online Store 2.0 and Klaviyo. Sending review requests is all about sending at the right time. The order delivered trigger makes sure our flows are sending at the right time. We can even filter by location, product, category and more.

Piper Golf
美國
使用應用程式 4天
2023年12月6日

Rating this a one star due to the pricing plans. We use Klaviyo for SMS + Email marketing and would have LOVED to use this feature. We currently have Loox at $34.99 a month. The Klaviyo plan we would use would be $90 a month, which can significantly increase to $125 and so forth, based on the orders.

East Meets West USA
美國
使用應用程式 12分鐘
2023年9月16日

Tried the app, as the price and integration with Klaviyo Emails was attractive. Really like the simple offering of both the apps and it only makes sense for Klaviyo to offer a reviews app. With that said, the app is still not robust enough for us to switch over. There needs to be more design, customizations available in order to fit in with our stores (like not having grey divider lines). There also needs to be more customization availability for review form. It's pretty basic. Will gladly make the switch later on once the app is better improved to compete with other apps like Loox.

Plastno
加拿大
使用應用程式 大約4小時
Klaviyo 已回覆 2023年9月19日

Thank you for your review – we really appreciate this feedback. This is a new product with a lot more enhancements coming soon. We are actively working to improve our widget design and customization experience. Keep an eye out for an email from our Product team!

2023年8月29日

I was so happy that Klaviyo announced this feature!
The price plan is awesome, the settings are easy to understand and it works well on every theme I believe.
What's still missing is that the reviews don't display the uploaded pictures from the customer. This is a big miss because most of the time the image is more important than the entire review.
Another thing that is not working well is when you use the all reviews widget they are not displayed chronologically. It's literally mixing new and old reviews which from the customer end may look strange.

I know the feature is new, and that's why I wanted to share my feedback.
I hope the Klaviyo team will fix those main things!
We love Klaviyo and I really like their decision to create this feature!

tabselect
美國
使用應用程式 大約3小時
Klaviyo 已回覆 2023年9月5日

Thank you for your review! We really appreciate this feedback – this is a new product with many more enhancements coming soon.

We are able to display photos that customers submit in their review. When you ask for a review, you can collect text as well as media (photos). Customers can take a photo or upload one from their camera roll. For your second point, we support displaying reviews chronologically. Keep an eye out for a note from our support team – we're happy to help you troubleshoot!

2023年8月15日

I was very disapointed that I could not translate anything. No point in using this app if your page is not in english.

Karavolin Trønder
挪威
使用應用程式 大約1小時
Klaviyo 已回覆 2023年8月17日

Thank you for sharing your experience. We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!