評價 (64)

整體評分
4.4
各級評分數量
  • 69% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 9% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 9% 的評分為 1 顆星
編輯時間:2024年1月19日

We had given a bad review a few months ago because there were no translations. But it was dealt with very quickly. We were also contacted about the matter. After a few weeks, the issue was already implemented. Great! Really great. That's why we've subsequently raised the rating to 4 stars. We don't give it 5 stars because it is relatively expensive. Too bad, otherwise we would definitely have bought it.

Palado
德國
使用應用程式 3個月
Klaviyo 已回覆 2023年8月14日

We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!

2023年10月24日

Unable to manage reviews as I continue to get a 502 when I open the app.

Aidan Gill for Men
美國
使用應用程式 大約2個月
Klaviyo 已回覆 2023年10月27日

We appreciate your feedback – our engineering team has been working hard to resolve this issue. Everything is now functioning normally.

2023年9月15日

It's really nice that Klaviyo has reviews now as I trust and really like Klaviyo. The only problem is, the app is really bad. I know it's new but it shouldn't really be released to the public and they charge for it even when it's bad.

For what you get, £25 per month is quite expensive for stores that do over 250 orders per month.

Unable to easy upload review images and review images wasn't uploaded when imported either so I have to go through manually for each.
Unable to edit the star rating text. Currently it says "ratings " next to the stars on product page. All other review apps allow the ability to edit this with ease.
The lack of customisation is disappointing.

I left my previous review app for this as I believed in Klaviyo.

Force of Life
英國
使用應用程式 17天
Klaviyo 已回覆 2023年9月19日

We really appreciate this feedback and are sorry that you didn't have the experience you were expecting. This is a new product with many more improvements coming soon. We take this input seriously and want to ensure we're building a great product.

We'll be in touch with you to understand your issues – please keep an eye out for an email from us!

編輯時間:2023年9月9日

Rather limited options to change style, e.g. Font-style, font-size, size of stars. Reviews don't seem to be synced back to Shopify so you have to replace the original shopify rating-stars (the Klaviyo stars are way too large, you also can not change this). In general great ideas about functionality features.

FacialRoom Skincare
德國
使用應用程式 7天
Klaviyo 已回覆 2023年8月7日

Thank you for sharing your experience. We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!

2023年9月16日

Tried the app, as the price and integration with Klaviyo Emails was attractive. Really like the simple offering of both the apps and it only makes sense for Klaviyo to offer a reviews app. With that said, the app is still not robust enough for us to switch over. There needs to be more design, customizations available in order to fit in with our stores (like not having grey divider lines). There also needs to be more customization availability for review form. It's pretty basic. Will gladly make the switch later on once the app is better improved to compete with other apps like Loox.

Plastno
加拿大
使用應用程式 大約4小時
Klaviyo 已回覆 2023年9月19日

Thank you for your review – we really appreciate this feedback. This is a new product with a lot more enhancements coming soon. We are actively working to improve our widget design and customization experience. Keep an eye out for an email from our Product team!

2023年8月29日

I was so happy that Klaviyo announced this feature!
The price plan is awesome, the settings are easy to understand and it works well on every theme I believe.
What's still missing is that the reviews don't display the uploaded pictures from the customer. This is a big miss because most of the time the image is more important than the entire review.
Another thing that is not working well is when you use the all reviews widget they are not displayed chronologically. It's literally mixing new and old reviews which from the customer end may look strange.

I know the feature is new, and that's why I wanted to share my feedback.
I hope the Klaviyo team will fix those main things!
We love Klaviyo and I really like their decision to create this feature!

tabselect
美國
使用應用程式 大約3小時
Klaviyo 已回覆 2023年9月5日

Thank you for your review! We really appreciate this feedback – this is a new product with many more enhancements coming soon.

We are able to display photos that customers submit in their review. When you ask for a review, you can collect text as well as media (photos). Customers can take a photo or upload one from their camera roll. For your second point, we support displaying reviews chronologically. Keep an eye out for a note from our support team – we're happy to help you troubleshoot!

2023年8月10日

In general a useful app that offers more options than the standard shopify reviews app. Especially the option to create review-follow-up flows with discounts via Klaviyo is helpful.
However, there are 3 major issues:

1. The design of the star-rating on product page is not adjustable. This is actually a no-go, since the stars look very weird and unprofessional in our theme. There should be any chance to change the look and the size of the stars.

2. There is no chance to change the language of the Integration. We are a German store and it looks unprofessional that our review-section on the product page is all in English.

3. No chance to use our custom font of the store theme.

We hope, that these issues will be fixed quickly and there will be more design options. The current version, especially for the price plan, is not customizable enough.

AMBOYO
德國
使用應用程式 大約1小時
Klaviyo 已回覆 2023年8月11日

We really appreciate this feedback, thank you for sharing. This is a new product with a lot more enhancements coming soon. We are actively working to improve our widget customization experience, including support for more languages.

In terms of your third point ("No chance to use our custom font of the store theme") – this is definitely possible. Keep an eye out for an email from us, we're happy to help you troubleshoot this issue!

2023年8月25日

Enthusiastic about the idea of consolidating all emails and even reviews on Klaviyo.

But not yet able to put it in another language ...
When will this be available?

Dada fabrik
法國
使用應用程式 34分鐘
Klaviyo 已回覆 2023年8月28日

Hi there! We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!

2023年10月31日

I'm using Judge.me right now and I saw Klaviyo Revies. I thought it would be great to have all in one app and installed it. Unfortunately, I cannot use it since Ukrainian language is not present. So I will either delete it for now or I will just wait till Ukrainian is added. Hope, it won't take too much time.

SVITLA
烏克蘭
使用應用程式 9分鐘
Klaviyo 已回覆 2024年2月21日

Hey there, thank you so much for the feedback, and will pass this along to our product team.

2024年9月27日

CORD & ROY
澳洲
使用應用程式 11個月