Klaviyo Reviews

We already loved Klaviyo for our emails ... but changing from our previous review app to this one has been a game changer. Much easier to use. And it gets better all the time. PS Biggest difference for us though, is how quickly we hear back when we have a question. So important! Thank you Klaviyo team.

I recently received my first negative review. I replied to the negative review and published it, but noticed that the store reply was not visible on my website. When I checked with Klaviyo, they advised that:

"I’ve double‑checked how Klaviyo Reviews works today, and at the moment the SEO / All reviews widget on your Reviews page does not support displaying store replies. That’s why you aren’t seeing an option in the widget settings to turn replies on there. I apologise for this limitation. I can certainly flag that for my team."

This is not acceptable, a business cannot allow a negative review to be published without having the opportunity to show a public reply, it just looks like the business does not care about their customers, and does not take reviews seriously.

This needs to be fixed ASAP. I am actually quite shocked at this limitation, this seems like a basic, essential feature to me. Really, really disappointed.

Klaviyo reviews is easy to set up on your Shopify store. We have a great review request flow now that has resulted in going from zero reviews online to now having over 600 reviews online in just a little over a year. Klaviyo always has great support and tons of great education available online and a super-engaged community.