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App is easy to install and set up. Really happy with the customer service. Landon was friendly and pro-actively responded to all our queries, even when it was after hours!
The best app for customer insights. Excellent, proactive customer support as well!
Excellent app. Does everything I need and doesn't charge the moon for it. Clean layout. Very well made and very easy to use. Great stuff
Super easy to set up!
Easy tool to set up (love that!) and great support!
great, helpful, informative.
Great for first-party data for decision-making. Support is stellar as well.
Tried to use to ask first time customers where they hear about us (template in their free campaign/ examples above), spent 20 minutes setting it up only to find that filtering to only ask new customers would be using an "audience" and would require the $120/ month plan. Grapevine does this for $15/ month at scale. Fairing also reasonable and great to work with. Nothing makes me more aggrevated than having my time wasted deceptively.
Sorry to hear you were upset by this and I can relate to frustration by wasted time. Unfortunately we do have to set limits on our free version and that is one of the limits.
Shopify does not give us enough space to specify everything that is excluded from each plan...
Also next time please keep your language and treatment of my team more professional.
On our end we'll work to make these limitations more obvious in the sign-up process. Definitely hear you on the frustration.
- Jeremiah
Easiest onboarding I've ever done and super useful insights.
KnoCommerce has been an incredible asset across our five Shopify stores. The platform is easy to use, highly flexible, and delivers the kind of zero‑party data and attribution clarity we simply couldn’t get without a post-purchase survey.
What truly sets KnoCommerce apart is their team. Their commitment shows in every interaction, from demos to monthly check‑ins. They don’t just provide a tool; they are a partner invested in our success.
We’ve gained clearer insights, stronger segmentation, and better decision‑making across all our brands. If you’re serious about understanding your customers and improving your marketing performance, KnoCommerce is a must‑have.
Highly recommend.