KNO Post Purchase Surveys

Utilizing a post-purchase survey is an essential component of our analytics toolkit. Knocommerce has proven to be the most user-friendly and effortless platform to integrate. Their customer support is exceptionally responsive and helpful. I can't endorse Knocommerce strongly enough.
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KNO is easily the best value app on the Shopify store. We get so many insights from our customers through various post-purchase surveys, NPS, and general surveys with our customers timed across their journey. These insights govern many of the decisions we make daily. KNO is a must-have for every Shopify brand.

i've been in ecomm for a while (scaling brands from $5m to $300m) and just got introduced to kno. it's hands down the easiest to use survey tool i've experienced, with seamless placement post purchase in shopify, a great standalone experience for any survey you'd want to conduct, allows you to direct customer to review products, effortlessly sends attributes back to klaviyo to automate followups. you have no excuse to not get feedback from your customers when tools like this are out there.

An excellent product with even more excellent service. I enjoy working with the Kno commerce team every day. The information their surveys enable drive so much of our marketing and knowledge.

Great app overall - Easy to set up in minutes and works perfect in checkout

The Knocommerce tool and team are amazing. We're able to grab valuable insights in a dynamic way. My favorite part is how customizable it is with the way that it integrates with Shopify and pulls in customer data - we've been using it for post-purchase and for surveying our customers. It even allows you to give dynamic coupon codes seamlessly!

The best app out there for post purchase surveys, top tier customer support and features.

A huge help for attribution and tracking where our customers come from.

Can't believe we didn't install this on day one - fascinating insights coming in so quickly. I also appreciate the support; we've received a lot of guidance on setup and best practices during our onboarding.

Super helpful insights that I would never have otherwise

We identified a big youtuber who was posting about us that we otherwise would have never discovered simply bc Kno was there asking

Great new attribution platform on the market. Attribution can be difficult to nail down unless you have expensive software. Running a post-purchase survey literally asking your customers how they heard about you is a very direct and personal way to know which of your marketing efforts are working. We've been able to take the results from the survey and double and triple down on marketing efforts. A couple things I really like about this app are the ability to run multiple surveys at once (first time or returning customer) and the ability to integrate with Klaviyo. Jeremiah and the support team have been fantastic and super helpful in setting up and clarifying my survey results. Kno app also has the ability to ask multiple questions in the same survey and provide a call to action on the survey final thank you page. Getting amazing insights and results from this simple install and setup. Highly recommend installing this app and setting up your first How Did You Fist Hear About Us survey and learning more about your customers journey.