KNO Post Purchase Surveys , 67 則評價
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We were promised a full refund, as we decided not to continue with the trial. Customer support is non responsive. Would not recommend using this app to others. Empty promises. Stay away.
Tried to use to ask first time customers where they hear about us (template in their free campaign/ examples above), spent 20 minutes setting it up only to find that filtering to only ask new customers would be using an "audience" and would require the $120/ month plan. Grapevine does this for $15/ month at scale. Fairing also reasonable and great to work with. Nothing makes me more aggrevated than having my time wasted deceptively.
Sorry to hear you were upset by this and I can relate to frustration by wasted time. Unfortunately we do have to set limits on our free version and that is one of the limits.
Shopify does not give us enough space to specify everything that is excluded from each plan...
Also next time please keep your language and treatment of my team more professional.
On our end we'll work to make these limitations more obvious in the sign-up process. Definitely hear you on the frustration.
- Jeremiah
The feature in the paid plan is not working (Add survey answers as a tag to the order) . Customer support said "I have passed this along to our dev team, and it looks like they think that this feature needs to be rebuilt. I don't have an estimate as far as what that would look like"
As you are probably aware we've reached out to try to resolve this for you, so at this point I'll just respond here. :)
Landon and I discussed - this wasn't well worded, and for that we apologize.
What we were trying to communicate is that we're rebuilding the Shopify tagging integration, and it will be re-launching in March 2023. We don't have an exact date yet, but it's coming in March 2023.
If you'd like to try to resolve this, we'll be here to serve you.
In the meantime, I wish you and your business all the best!
Jeremiah
KnoCommerce CEO