Kno Post Purchase Surveys

Surveys for attribution, customer insights, and feedback.

Free plan available. 14-day free trial.

Key values section

Deploy in minutes

Our question, action, and survey templates allow for deploying powerful no-code, branded surveys in minutes.

Gain critical insight

Leverage direct customer feedback and robust audience building tools to identify your strengths and weaknesses.

Drive deeper engagement

Use your new insight to optimize marketing channels, product development, and more. Use actions to drive 1-1 engagement with your customers.

Kno Post Purchase Surveys

Kno Post Purchase Surveys

KnoCommerce helps Shopify merchants fill in the gaps of their missing customer data by asking important questions at the right moment. Unlike other solutions, we give you templates for fast set up, and help you use and understand your data in real time.

The foundation of our platform is the first fully featured survey tool for eCommerce - a platform that offers 10+ question types, allows for conditional logic, unlimited questions/surveys, and more.

On top of that foundation we've built the tools you need to gain unparalleled customer insight, and drive meaningful action:

  • Prebuilt templates: Launch in minutes with sophisticated pre-built survey and question templates.
  • Audiences: Leverage 60+ order and question response data points to determine who sees which questions, and to better analyze your reports.
  • Advanced reporting: Use audiences to filter multiple levels of data. Export any report view for offline analysis.
  • Deploy surveys anywhere: Deliver surveys on the purchase confirmation screen, with a link, or anywhere you can add custom html.
  • Actions that drive... action: Use smart action requests to drive sms list sign ups, social follows, 5 star reviews, and more.

All the data you collect can be exported for use offline, pushed into Klaviyo for advanced segmentation, or retrieved by API for use in any platform that allows you to import data from an API.

If you're ready to better understand your customers, give it a try! Not sure if it's the right platform for you? Send us a message and we'll talk through specifics.

Launch date

Integrates with

  • Klaviyo
  • ReCharge
  • Google Analytics
  • Peel Insights
Kno Post Purchase Surveys

Kno Post Purchase Surveys

KnoCommerce helps Shopify merchants fill in the gaps of their missing customer data by asking important questions at the right moment. Unlike other solutions, we give you templates for fast set up, and help you use and understand your data in real time.

The foundation of our platform is the first fully featured survey tool for eCommerce - a platform that offers 10+ question types, allows for conditional logic, unlimited questions/surveys, and more.

On top of that foundation we've built the tools you need to gain unparalleled customer insight, and drive meaningful action:

  • Prebuilt templates: Launch in minutes with sophisticated pre-built survey and question templates.
  • Audiences: Leverage 60+ order and question response data points to determine who sees which questions, and to better analyze your reports.
  • Advanced reporting: Use audiences to filter multiple levels of data. Export any report view for offline analysis.
  • Deploy surveys anywhere: Deliver surveys on the purchase confirmation screen, with a link, or anywhere you can add custom html.
  • Actions that drive... action: Use smart action requests to drive sms list sign ups, social follows, 5 star reviews, and more.

All the data you collect can be exported for use offline, pushed into Klaviyo for advanced segmentation, or retrieved by API for use in any platform that allows you to import data from an API.

If you're ready to better understand your customers, give it a try! Not sure if it's the right platform for you? Send us a message and we'll talk through specifics.

Launch date

Integrates with

  • Klaviyo
  • ReCharge
  • Google Analytics
  • Peel Insights

Pricing 14-day free trial

See all pricing options

Free

Free

  • 1 Active Survey
  • 1 Active Audience
  • 3 Questions per survey
  • 10 question types
  • Unlimited responses
  • Export all data

Basic

$49/month

  • Everything in FREE...
  • 2 Active Surveys
  • 7 Active Audiences
  • 7 Questions/actions per survey
  • Actions
  • Klaviyo integration

Analyst

$99/month

  • Everything in BASIC...
  • 3 Active Surveys
  • 12 Active Audiences
  • 12 Questions/actions per survey
  • Survey links
  • Remove Kno branding
  • API

Pro

$249/month

  • Everything in ANALYST...
  • 5 Active Surveys
  • 25 Active Audiences
  • 25 Questions/actions per survey

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

Carnivore Snax

Location United States

Kno is an incredibly well-polished Shopify app. In today's ecom landscape, post-purchase surveys are a staple. Kno is my go-to for tracking where customers come from and driving them to my community. And with all the feedback I am getting, my team continues to execute with ease!

Bull and Cleaver

Location Canada

I use Kno to help segment our new vs. existing customers and use it as intel for what new products to add. Something my team and I review every week. If you aren't surveying your customers you are missing out on critical insight right in front of your nose.

lashfridays

Location New Zealand

We had unorthodox needs for our post purchase survey and found Kno to be the only option that allowed us to create the survey we wanted and the reporting we needed. On top of that Jeremiah gave us hands on advice and support to make the whole process seamless. Would recommend and continue to use now for over 6 months.

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