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Kno Post Purchase Surveys

Surveys for attribution, customer insights, and feedback.

Free plan available. 14-day free trial.

App highlights

  • Speed tested: no impact to your online store

the survey platform for ad buyers

Key values section

Deploy in minutes

Our templates allow for deploying powerful no-code surveys in minutes. Deliver post purchase or to a stand alone survey page.

Gain critical insight

Leverage direct customer feedback and robust audience building tools to identify your strengths and weaknesses.

Drive deeper engagement

Use your new insight to optimize marketing channels, product development, and more. Use actions to drive 1-1 customer engagement.

App details

Kno Post Purchase Surveys

Kno Post Purchase Surveys

Why KnoCommerce?

KnoCommerce helps Shopify merchants fill in the gaps of their missing customer data by asking important questions at the right moment. Unlike other attribution or checkout survey solutions, we give you templates for fast set up, and help you use and understand your data in real time.

How Merchants Use KnoCommerce

  • Asking "how did you first hear about us?", "What brought you to our site today?", and "How long did you first know about us before placing your first purchase?" to model attribution based on survey data.
  • Feedback survey and cro survey questions on the post purchase page like "What almost stopped you from buying today?" or "Why did you choose us over our competition?"
  • Sending NPS surveys to customers after the product has been delivered, and then showing them a review request based on their response.

All the Details

The foundation of our platform is the first fully featured survey tool for eCommerce - a platform that offers 12 question types, allows for conditional logic, unlimited questions/surveys, and more.

Use it to run attribution surveys, checkout confirmation screen surveys, or email surveys to your customers to backfill key profile data.

On top of that foundation we've built the tools you need to gain unparalleled customer insight, and drive meaningful action:

  • Prebuilt templates: Launch surveys in minutes with sophisticated pre-built survey and question templates.
  • Audiences: Leverage 60+ order and question response data points to determine who sees which questions, and to better analyze your reports.
  • Advanced reporting: Use audiences to filter multiple levels of data. Export any report view for offline analysis.
  • Deploy surveys anywhere: Deliver surveys on the post-purchase confirmation screen, with a link, or anywhere you can add custom html. Replace Typeform, Survey Monkey, or any basic survey tool you've been using.
  • Actions that drive... action: Use smart action requests to drive sms list sign ups, social follows, 5 star reviews, and more.
  • All your survey needs in one place! Combine the power of post purchase confirmation screen surveys (e.g. Grapevine or Fairing / Enquire) with the logic, customization, and delivery flexibility of a real survey platform (e.g. Typeform or Survey Monkey)

All the data you collect can be exported for use offline, pushed into Klaviyo for advanced segmentation, or retrieved by API for use in any platform that allows you to import data from an API.

If you're ready to better understand your customers, give it a try! Not sure if it's the right platform for you? Send us a message and we'll talk through specifics.

Launch date

Integrates with

  • Klaviyo
  • ReCharge
  • Google Analytics
  • Peel Insights
  • Triple Whale
Kno Post Purchase Surveys

Kno Post Purchase Surveys

Why KnoCommerce?

KnoCommerce helps Shopify merchants fill in the gaps of their missing customer data by asking important questions at the right moment. Unlike other attribution or checkout survey solutions, we give you templates for fast set up, and help you use and understand your data in real time.

How Merchants Use KnoCommerce

  • Asking "how did you first hear about us?", "What brought you to our site today?", and "How long did you first know about us before placing your first purchase?" to model attribution based on survey data.
  • Feedback survey and cro survey questions on the post purchase page like "What almost stopped you from buying today?" or "Why did you choose us over our competition?"
  • Sending NPS surveys to customers after the product has been delivered, and then showing them a review request based on their response.

All the Details

The foundation of our platform is the first fully featured survey tool for eCommerce - a platform that offers 12 question types, allows for conditional logic, unlimited questions/surveys, and more.

Use it to run attribution surveys, checkout confirmation screen surveys, or email surveys to your customers to backfill key profile data.

On top of that foundation we've built the tools you need to gain unparalleled customer insight, and drive meaningful action:

  • Prebuilt templates: Launch surveys in minutes with sophisticated pre-built survey and question templates.
  • Audiences: Leverage 60+ order and question response data points to determine who sees which questions, and to better analyze your reports.
  • Advanced reporting: Use audiences to filter multiple levels of data. Export any report view for offline analysis.
  • Deploy surveys anywhere: Deliver surveys on the post-purchase confirmation screen, with a link, or anywhere you can add custom html. Replace Typeform, Survey Monkey, or any basic survey tool you've been using.
  • Actions that drive... action: Use smart action requests to drive sms list sign ups, social follows, 5 star reviews, and more.
  • All your survey needs in one place! Combine the power of post purchase confirmation screen surveys (e.g. Grapevine or Fairing / Enquire) with the logic, customization, and delivery flexibility of a real survey platform (e.g. Typeform or Survey Monkey)

All the data you collect can be exported for use offline, pushed into Klaviyo for advanced segmentation, or retrieved by API for use in any platform that allows you to import data from an API.

If you're ready to better understand your customers, give it a try! Not sure if it's the right platform for you? Send us a message and we'll talk through specifics.

Launch date

Integrates with

  • Klaviyo
  • ReCharge
  • Google Analytics
  • Peel Insights
  • Triple Whale

Pricing 14-day free trial

See all pricing options

Free

Free

  • 1 Survey
  • 3 Questions per survey
  • 12 question types
  • Unlimited responses
  • Export all data
  • Conditional logic
  • Custom styling
  • Templates

Analyst

$99/month

  • Everything in FREE...
  • 3 Surveys
  • 10 Audiences
  • 12 Questions/actions per survey
  • Actions
  • Survey links
  • Benchmark
  • API, Triple Whale, Peel, Klaviyo

Pro

$249/month

  • Everything in ANALYST...
  • Unlimited Surveys
  • Unlimited Audiences
  • Unlimited Questions/actions
  • Dedicated slack channel

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Wildgrain

    Location United States
    Time spent using app 10 months

    I've found KnoCommerce to be an incredibly helpful, effective, and affordable post-purchase survey tool! The customer support is also top-quality; Jeremiah and Landon in particular have not only helped me on calls when a tech issue arises, but have also helped me with strategic decisions in terms of setting up my post-purchase survey. Thank you KnoCommerce team!

  • Dispatch Custom Cycling Components

    Location United States
    Time spent using app 5 days

    We were using a similar (in concept) app for post-purchase surveys. It turns out the number of responses we get with Kno is an order of magnitude greater. In addition, the actual data gathered is much more useful in informing our decision on ad spend. This is a wonderful app for stores trying to understand the attribution of what's moved a customer from a prospect/initial interest to completed purchase.

  • LolaVie

    Location United States
    Time spent using app 4 months

    This app made it possible for us to quickly & easily launch our post-purchase survey and start gleaning lots of insightful info from our customers. The app itself is user-friendly and their hands-on support is incredible! Landon from their team was amazing in helping optimize our survey and making sure we understood all of the various KnoCommerce features available to us. I definitely recommend this post-purchase survey app!

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