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I was dealing with Pavel and he is an absolute credit to Koongo, guided me through everything and made it all easy. Such a fantastic app and such a great help for my store.
We have wasted literally hundreds of hours trying to get this app to work on our own and with their help. It sets up OK but the product filters and category mapping keep changing over time on their own. This is a huge problem if you have automatic downloads to your merchant center. They did assign an agent to our problem but they could never figure it out. Today, rather than spending my time redoing all our feed filters and category mapping again, I am looking for a new app.
We regret to hear about your experience. The app does not change filters or any mapping automatically. We can investigate further to determine what triggered the modifications, please reach out if you'd like to re-connect your store to Koongo.
I have selected the app to scale my business and save time. I am in the first days of implementation and what I see is very promising. On top of the quality of the platform the customer support is excellent.
Great service by the support team. It was for me new information, but he truly helped me getting my webshop connected. Thank you
very helpful assistance from Raul who makes sure to reply by the end of each day and addresses all questions.
I personally still find it difficult to navigate and add filters on Koongo and need the assistance of support, however I am hoping that soon this process will become more user friendly.
Thanks for your review. We're now working on several improvements to make filtering, conditions and product data transformation much easier, it will be released pretty soon!
Super application! Dès qu'il y a une erreur, le support est réactif! Personnalisation en fonction des besoins. SAV au top réactif et professionnel!!
Extremely easy to use, very reliable and relatively cheap compared to commission based integrators. It is extremely helpful in generating feeds quickly and once set up all new products are automatically added. Great customer support too!
Very good app. And the support is very helpfull and quick! unlike the marketplace's staff i am working on......
Es terrible. no sirve para nada. La app te manda hacer mogollon de logs in. para que luego no haga absolutamente nada. encima cuesta 25 euros mensuales
Hello,
Thanks for the review. I’m sorry for any confusion. The app installation is just the beginning. Without proper app setup, the Koongo app has no functionality by itself. The online marketplace connections need to be set up and activated by the merchant to make the Koongo app functional.
I see there is no communication on Koongo support related to your store. I can offer you an app trial reset and assistance with a channel setup.
You can always contact us at support@koongo.com. We’ll be happy to help you.
Best regards,
Pavel
App that works pretty fine. They really help making every development necessary on their side to optimise the connection between brand-marketplace as much as possible.