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Koongo offers many possibilities for managing marketplace integrations, but our recent experience with the bol integration was frustrating.
A repricer that was set to Monitoring Mode turned out to still block updates to our active offers due to MinimumPrice errors. As a result, an important change to our delivery promise was not correctly sent to bol. For a small business without its own IT department, hidden technical dependencies like this are extremely difficult to identify.
It also took some time before support focused on the actual issue. Eventually, Pavel identified the cause, disabled the repricer, and ensured that the synchronization worked correctly again. He certainly deserves credit for resolving the issue.
My main recommendation for Koongo is greater transparency. Features in Monitoring Mode should not block critical updates without a very clear warning. Issues that can affect seller performance or even the status of a marketplace account should be flagged proactively and much more visibly.
Koongo is a powerful platform with good technical support once the right issue is identified, but usability, transparency, and error reporting could be significantly improved for small businesses.
Perfect for selling on marketplaces. Team is helpfull if facing any issues.
10/10 fast communication, good software
Super netter Support der einem bei Problemen hilft!
Quick and helpful assistance is something we always aim to provide so users can keep their integrations and marketplace connections running smoothly. Your feedback is truly appreciated!
The support was friendly, quick, and very accommodating. Thank you so much!
We’re glad to hear that the support you received was quick, friendly, and helpful. Providing timely and attentive assistance is very important to us. We truly appreciate you taking the time to share your experience.
Koongo is the perfect tool to generate feeds for different channels. The setup is easy an the Support is just great!
Great to hear that Koongo makes it easy to create product feeds for multiple channels and that the setup was smooth. Thanks for sharing your feedback.
A really good onboarding process with a lot of qualified help from the support team. Thank you very much for guiding us through this.
Getting everything properly set up from the beginning is important for making the most of Koongo’s features and integrations. We appreciate your feedback.
Good app with many functionalities and first-class customer service
Glad to hear that you find the app feature-rich and that the customer service has met your expectations. Providing powerful tools, such as
advanced filtering, conditionals rules or AI mapping, together with reliable support is exactly what we aim for.
We are working for many months with this app and are satisfied. Also the support is greatfull. We don´t want to miss it.
We appreciate your feedback about our support team as well. Nice to see Koongo has been supporting your workflow for many months.
We use the Koongo app to sync FBR stock and orders from Bol.com with Shopify. The app and the different feeds can be a bit confusing at first glance. But the support is great and through this support everything worked first time. For our use case, a very good app.
With many features available, the setup can feel a bit overwhelming at first. Glad to hear the support team could guide you through it and get everything running smoothly for your Bol.com integration with Shopify. Koongo also offers Bol repricing services and supports all Bol fulfilment methods, including FBB, FBM and VVB logistics.
