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Amazing support, great working app. Cheaper, but better than competitors we have tested.
Good to hear both the app and support team are meeting your expectations. We work hard to keep Koongo always reliable, efficient, and competitively priced without compromising quality.
Doenst work at all !
For each sale channel you need years to speak with customer support and they answer once daily and you must fix with them each channel which doesnt work at all !
I was use for years and I wrote over 1500+ emails with their customer and when we solve problem, new problem appear. This app change variants ad make them separated and system publish each variant separetly !
I used it for Wish and Amazon and this was horrible experience !
Also when Wish charged penalties, this app made me errors which costed me over 240$ in penalties !
Avoid this app at all ! I asked for refund and they didnt gave me it ! They present that Koongo has integration with marketplaces, but when you try it this doesnt work !
We're sorry to hear about your experience and surprised by the change from your previous 5-star rating. You've been a seasonal Koongo user for several years, repeatedly installing and uninstalling the app, and during that time, we’ve provided multiple trial periods, regularly reviewed your store data and implemented custom rules to ensure your product data met the specific requirements of marketplaces like Wish and Amazon, without requiring manual adjustments from your side.
We’ve always aimed to offer hands-on support and continuous assistance, responding promptly to your inquiries. Unfortunately, it seems we didn’t receive a response from you on several occasions.
We truly appreciate your feedback and the opportunity to improve our service.
If you have some problem the support helps you so fast and always it informs you for some improvements.
Our team always aims to respond quickly and keep users informed about improvements and updates. Recent features, such as AI mapping, have been highly valued by our partners.
Sin duda, la mejor aplicación para conectar mercados. Las personas de apoyo son realmente útiles, especialmente Raúl y Pavel. Actualización: He ido aumentando el número de canales/tiendas en los que vendo y siempre han sido de gran ayuda resolviendo rápidamente todos los fallos que he ido cometiendo.
Thank you for the feedback and for continuing to grow with us. It’s great to hear the app has been helping as you expand to more channels and stores, and that the support team has been there to assist quickly along the way.
La herramienta es muy potente y funciona muy bien. Tiene conexion a los mejores marketplaces. Pero sin duda lo mejor es el soporte, rápido y excelente. muy recomnedable.
Thank you for the feedback and the recommendation. We're glad the app is working well for you and helping you connect with leading marketplaces such as Amazon or eBay. Great to hear the support team has been helpful and responsive.
Great integrator to sell in Marketplace! What is more valuable is the customer service, and they have in the team Raül that is such a great professional.
Thank you for your feedback! We’re glad to hear that Koongo helps simplify selling on marketplaces. Reliable integration and efficient product data synchronization across multiple sales channels are exactly what we aim to deliver.
It’s also great to know that the support experience has been valuable. Providing responsive and professional assistance is an important part of helping businesses successfully manage their marketplace integrations and keep their product data feeds running smoothly.
L'application marche parfaitement avec Amazon. On avait juste un problème de reconnaissance des variantes de nos articles sur la marketplace d'Amazon : toutes s'affichaient en "neuf" au lieu de s'afficher en "neuf" ou "d'occasion". Le service d'assistance a réussi à reprogrammer ce qui devait l'être et enfin ! une application intermédiaire entre notre boutique Shopify et la marketplace d'Amazon fait le "job" à 100% sans que l'on ait à intervenir. Ça fait plaisir et ça fait gagner (beaucoup) de temps !
We’re glad to hear that the app is working perfectly with Amazon and that the issue with variant recognition was successfully resolved. Proper handling of conditions and variations is essential for accurate Amazon listings, and we’re pleased we could adjust the setup to ensure everything displays correctly.
Muy satisfecho con la plataforma, funciona correctamente y si tienes algún problema el equipo técnico te lo soluciona enseguida.
Mención especial a Raúl, gracias por tu ayuda.
Aplicación recomendable.
Thank you for your kind feedback! We’re very glad to hear that the platform is working well for you and that any issues were resolved quickly by the technical support team. Providing fast and reliable assistance is key for ensuring smooth marketplace operations.
App that works pretty fine. They really help making every development necessary on their side to optimise the connection between brand-marketplace as much as possible.
We appreciate your feedback. It’s great to know the app is performing well for you and that the efforts to improve the connection between your brand and marketplaces are making a difference. Thank you for sharing your experience.
The terminology and UI from this app could be improved a lot. On a weekly basis i have to contact them in order to understand certain functionalities like 'Order Sync'. Also their documentation is missing important information what makes it a lot harder to setup your store with Koongo. Overall not that happy and considering other apps instead of Koongo.
Our goal is to make it easier to manage product feeds, sync orders, and connect to multiple marketplaces. We appreciate your feedback and take it into account as we continuously improve the UI, clarify terminology, and expand our documentation to enhance the overall user experience.